A B C D E F G H I J L M N O P Q R S T U V W

A

ABP - Static variable in interface com.atlassian.servicedesk.api.license.ServiceDeskLicense

add(T) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder

addAll(Iterable<T>) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder

addEntry(DateTime, MatchEvent) - Method in class com.atlassian.servicedesk.api.sla.condition.MatchConditionHistoryBuilder

Add an entry to the history.

addHit(DateTime) - Method in class com.atlassian.servicedesk.api.sla.condition.HitConditionHistoryBuilder

Add a hit to the history

addRequestParticipants(ApplicationUser, RequestParticipantUpdateParameters) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService

Add a list of ApplicationUser as participant to a given CustomerRequest.

API - Static variable in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource

Source channel from which CustomerRequests are created by JIRA Service Desk's REST API or Java API

asString(Expansions) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser

Converts a Expansions collection into a single string.

asString(Expansion[]) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser

Converts a collection of Expansions into a single string.

author() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters

author(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder

author - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

author - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

author(ApplicationUser) - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

B

body() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters

Optional text body of the Comment.

body(String) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder

body - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

body - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

body(String) - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

build() - Method in class com.atlassian.servicedesk.api.comment.CreateInternalCommentParameters.Builder

build() - Method in class com.atlassian.servicedesk.api.comment.CreatePublicCommentParameters.Builder

build() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder

build() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

build() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder

build() - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl.BuilderImpl

build() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery.Builder

build() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue.Builder

build() - Method in interface com.atlassian.servicedesk.api.project.creation.MigrateProjectParameters.Builder

build() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder

build() - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery.Builder

build() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder

Build the parameters

build() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder

build() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery.Builder

build() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters.Builder

build() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery.Builder

build() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters.Builder

build() - Method in interface com.atlassian.servicedesk.api.request.RequestTypeUpdateParameters.Builder

Deprecated.

build() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder

build() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder

Build the query

build() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQueryParameters.Builder

Deprecated.

build() - Method in class com.atlassian.servicedesk.api.sla.condition.HitConditionHistoryBuilder

Build a history object

build() - Method in class com.atlassian.servicedesk.api.sla.condition.MatchConditionHistoryBuilder

Build a MatchConditionHistory object

build() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder

build() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder

Builder() - Constructor for class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

builder() - Static method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl

Builder() - Constructor for class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder

C

call() - Method in interface com.atlassian.servicedesk.api.customer.NoExceptionsCallable

Computes a result

canAddRequestParticipants() - Method in interface com.atlassian.servicedesk.api.field.CustomerRequestCreateMeta

True if the logging in user can create a request with other users as participants.

canExpand(String) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions

canRaiseOnBehalfOf() - Method in interface com.atlassian.servicedesk.api.field.CustomerRequestCreateMeta

True if the logging in user can create a request on behalf of other user.

CheckedUser - Interface in com.atlassian.servicedesk.api.user

Checked SDUser implementation.

checkRecursiveExpansion(String) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions

Checks to see if the passed in expansion string is expanded again somewhere in the expansions map.

children(List<RequestTypeFieldValue>) - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl.BuilderImpl

children() - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl

children(List<RequestTypeFieldValue>) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue.Builder

children() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue

Nested valid values as children of this field value if applicable, or empty otherwise

com.atlassian.servicedesk.api - package com.atlassian.servicedesk.api

NOTE: These interfaces are public and are for consumption by non-Atlassian plugins and consideration will be given to and guarantees made for its compatibility between releases.

com.atlassian.servicedesk.api.comment - package com.atlassian.servicedesk.api.comment

com.atlassian.servicedesk.api.customer - package com.atlassian.servicedesk.api.customer

com.atlassian.servicedesk.api.event - package com.atlassian.servicedesk.api.event

com.atlassian.servicedesk.api.field - package com.atlassian.servicedesk.api.field

com.atlassian.servicedesk.api.field.impl - package com.atlassian.servicedesk.api.field.impl

com.atlassian.servicedesk.api.info - package com.atlassian.servicedesk.api.info

com.atlassian.servicedesk.api.license - package com.atlassian.servicedesk.api.license

com.atlassian.servicedesk.api.permission - package com.atlassian.servicedesk.api.permission

com.atlassian.servicedesk.api.portal - package com.atlassian.servicedesk.api.portal

com.atlassian.servicedesk.api.project.creation - package com.atlassian.servicedesk.api.project.creation

com.atlassian.servicedesk.api.queue - package com.atlassian.servicedesk.api.queue

com.atlassian.servicedesk.api.request - package com.atlassian.servicedesk.api.request

com.atlassian.servicedesk.api.request.participant - package com.atlassian.servicedesk.api.request.participant

com.atlassian.servicedesk.api.requesttype - package com.atlassian.servicedesk.api.requesttype

com.atlassian.servicedesk.api.sla.condition - package com.atlassian.servicedesk.api.sla.condition

com.atlassian.servicedesk.api.sla.event - package com.atlassian.servicedesk.api.sla.event

com.atlassian.servicedesk.api.sla.info - package com.atlassian.servicedesk.api.sla.info

com.atlassian.servicedesk.api.sla.metrics - package com.atlassian.servicedesk.api.sla.metrics

com.atlassian.servicedesk.api.user - package com.atlassian.servicedesk.api.user

com.atlassian.servicedesk.api.util.expansion - package com.atlassian.servicedesk.api.util.expansion

com.atlassian.servicedesk.api.util.fp - package com.atlassian.servicedesk.api.util.fp

com.atlassian.servicedesk.api.util.paging - package com.atlassian.servicedesk.api.util.paging

com.atlassian.servicedesk.spi - package com.atlassian.servicedesk.spi

NOTE: These interfaces are public and are for consumption by non-Atlassian plugins and consideration will be given to and guarantees made for its compatibility between releases.

com.atlassian.servicedesk.spi.sla.condition - package com.atlassian.servicedesk.spi.sla.condition

combine(Object...) - Static method in class com.atlassian.servicedesk.api.util.expansion.Expansion

Creates an Expansion made up of the given parts.

commentProperties - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

commentProperties(Map<String, JSONObject>) - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

commentProperties - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

create(PagedRequest, int) - Static method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl

create(int) - Static method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl

create(int, int, int) - Static method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl

createCustomerRequest(ApplicationUser, CustomerRequestCreateParameters) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService

Create a customer request using the given parameter

created - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

created(Date) - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

created - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

createInternalComment(ApplicationUser, ValidatedInternalCommentParameters) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService

Deprecated.

use ServiceDeskCommentService.createServiceDeskComment(ApplicationUser, ServiceDeskCommentCreateParameters)

CreateInternalCommentParameters - Class in com.atlassian.servicedesk.api.comment

This holds all the parameters that are used to create an internal service desk comment.

CreateInternalCommentParameters.Builder - Class in com.atlassian.servicedesk.api.comment

createPublicComment(ApplicationUser, ValidatedPublicCommentParameters) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService

Deprecated.

use ServiceDeskCommentService.createServiceDeskComment(ApplicationUser, ServiceDeskCommentCreateParameters)

CreatePublicCommentParameters - Class in com.atlassian.servicedesk.api.comment

This holds all the parameters that are used to create a public service desk comment.

CreatePublicCommentParameters.Builder - Class in com.atlassian.servicedesk.api.comment

createRequestType(ApplicationUser, RequestTypeCreateParameters) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

Create a new RequestType with using the provided RequestTypeCreateParameters.

createRequestType(long, int, String, String, long, List<Integer>) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

createServiceDeskComment(ApplicationUser, ServiceDeskCommentCreateParameters) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService

Create a new Service Desk comment with the provided ApplicationUser as the author

currentStatus() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest

Current status of the customer request

CustomerContextService - Interface in com.atlassian.servicedesk.api.customer

A Service Desk customer context allows any "named user" access to JIRA Service Desk and JIRA Platform services.

CustomerRequest - Interface in com.atlassian.servicedesk.api.request

A service desk customer request

customerRequest(Long) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery.Builder

customerRequest() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery

The ID of the Issue backing theCustomerRequest whose participants will be returned

customerRequest(CustomerRequest) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters.Builder

Set the CustomerRequest to modify participants

customerRequest() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters

CustomerRequest.CustomerRequestStatus - Interface in com.atlassian.servicedesk.api.request

Status of a customer request

CustomerRequestChannelSource - Class in com.atlassian.servicedesk.api.request

The source channel from which the CustomerRequest created.

customerRequestChannelSource(CustomerRequestChannelSource) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder

The request channel source from which the request is created

customerRequestChannelSource() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters

The source channel from which the request is created

CustomerRequestChannelSourceI18nService - Interface in com.atlassian.servicedesk.api.request

CustomerRequestChannelSourceI18nService.CustomerRequestChannelRenderedName - Interface in com.atlassian.servicedesk.api.request

Render of a CustomerRequestChannelSource

CustomerRequestCreateMeta - Interface in com.atlassian.servicedesk.api.field

Present a list of fields used to create a customer request.

CustomerRequestCreateParameters - Interface in com.atlassian.servicedesk.api.request

Parameters to create an CustomerRequest

CustomerRequestCreateParameters.Builder - Interface in com.atlassian.servicedesk.api.request

CustomerRequestQuery - Interface in com.atlassian.servicedesk.api.request

Parameters to query CustomerRequest which a user has access to.

CustomerRequestQuery.Builder - Interface in com.atlassian.servicedesk.api.request

Builder to construct the CustomerRequestQuery.

CustomerRequestQuery.REQUEST_OWNERSHIP - Enum in com.atlassian.servicedesk.api.request

CustomerRequestQuery.REQUEST_STATUS - Enum in com.atlassian.servicedesk.api.request

CustomerRequestStatusQuery - Interface in com.atlassian.servicedesk.api.request

Parameters to query CustomerRequest.CustomerRequestStatus of a CustomerRequest

CustomerRequestStatusQuery.Builder - Interface in com.atlassian.servicedesk.api.request

Builder to construct the CustomerRequestStatusQuery.

CustomerRequestUpdateParameters - Interface in com.atlassian.servicedesk.api.request

Parameters to update an CustomerRequest

CustomerRequestUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.request

Builder to construct the CustomerRequestUpdateParameters

customField(CustomField) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder

customField() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery

D

DEFAULT_THINGS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits

If no limit is specified, then we use this value

DefaultPagingLimits - Class in com.atlassian.servicedesk.api.util.paging

Paging has limits and here they are.

DefaultPagingLimits() - Constructor for class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits

deleteRequestTypeByIdAndProjectId(Integer, Long) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

Delete a request type by ID.

description() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField

Description of the field

description(String) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder

description() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters

Optional description of this RequestType.

E

EMAIL - Static variable in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource

Source channel from which CustomerRequests are created by JIRA Service Desk's email to create function

EMPTY - Static variable in class com.atlassian.servicedesk.api.util.expansion.Expansions

empty(boolean) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

Returns an empty PagedResponse with the specified hasNextPage flag

empty(boolean, PagedRequest) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

Returns an empty PagedResponse

empty(boolean, LimitedPagedRequest) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

Returns an empty PagedResponse

equals(Object) - Method in class com.atlassian.servicedesk.api.field.FieldId

equals(Object) - Method in class com.atlassian.servicedesk.api.field.FieldInputValue

equals(Object) - Method in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource

equals(Object) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion

equals(Object) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions

equals(Object) - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl

evaluate(Issue, SLAChangeEvent) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition

Evaluate the condition for a given issue and event

evaluate(Issue, SLAChangeEvent) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition

Evaluate the condition for a given issue and event

Expansion - Class in com.atlassian.servicedesk.api.util.expansion

Represents a property on a model object and the sub-properties of that property that should be filled in by the service when returning the model object.

Expansion(String) - Constructor for class com.atlassian.servicedesk.api.util.expansion.Expansion

Expansion(String, Expansions) - Constructor for class com.atlassian.servicedesk.api.util.expansion.Expansion

Expansions - Class in com.atlassian.servicedesk.api.util.expansion

Represents a collection of Expansion' properties on a model object should be filled in by the service when returning the model object.

Expansions(Expansion...) - Constructor for class com.atlassian.servicedesk.api.util.expansion.Expansions

Expansions(Iterable<Expansion>) - Constructor for class com.atlassian.servicedesk.api.util.expansion.Expansions

ExpansionsParser - Class in com.atlassian.servicedesk.api.util.expansion

Converts Expansions to and from a String for use with REST calls say.

ExpansionsParser() - Constructor for class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser

F

FieldId - Class in com.atlassian.servicedesk.api.field

Represents a JIRA Field.getId() instance

fieldId() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField

The ID of the field

FieldInputValue - Class in com.atlassian.servicedesk.api.field

Represents a value passed in via the API when creating a Request.

fieldValue(FieldId, FieldInputValue) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder

Add a pair field and its value

fieldValues(Map<FieldId, FieldInputValue>) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder

Set fields and values

fieldValues() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters

A map of FieldId and their FieldInputValues used when creating the request.

filteredPageResponse(LimitedPagedRequest, List<T>, Predicate<? super T>) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

Reduces a list of items for a limited request by the predicate provided.

filterHidden(Boolean) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder

Limit results to request types that are not hidden (eg, have no groups)

findFirst() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse

findFirst() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

flatMap(List<T>, Function<T, List<R>>) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit

Allow you flat map a List of type T into a List of type R with less stream syntax

foldToObject(Either<L, R>) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit

Some times you just need the Either's value as an Object.

forJIRA() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser

The user value can be NOT BE NULL from a CheckUser instance (as opposed to a SDUser instance)

forJIRA() - Method in interface com.atlassian.servicedesk.api.user.SDUser

Allows us to CLEARLY see the transition from SD to JIRA

format(ApplicationUser, long) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService.DurationFormatter

Formats the duration into a friendly format

formatShort(ApplicationUser, long) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService.DurationFormatter

Formats the duration into a short friendly format

FpKit - Class in com.atlassian.servicedesk.api.util.fp

A set of functional helper methods to help when working with Fugue constructs and JDK8 constructs

FpKit() - Constructor for class com.atlassian.servicedesk.api.util.fp.FpKit

from(Iterable<T>, boolean) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

A builder of PagedResponse's that starts with the specified list

fromSingle(boolean, T) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

A builder of PagedResponse's that starts with the single element

G

getAllHitConditions(Project) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory

Get all conditions applicable for a given project

getAllMatchConditions(Project) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory

Get all conditions applicable for a given project

getAllRequestTypes(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

Deprecated.

use RequestTypeService.getRequestTypes(ApplicationUser, RequestTypeQuery) instead

Retrieves a list of RequestType that a user has permission to see

getAttachments() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskComment

getAuthor() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

getBody() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

getBreached() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle

getBreached() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle

getBreachTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle

getBugFixVersion() - Method in interface com.atlassian.servicedesk.api.info.Version

getBuildChangeSet() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo

getBuildDate() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo

getChangeItemForField(String) - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent

One of the changes (multi valued field) of the given field in the event, if the given fieldName equals the name of one of the ChangeItemBean in the event the old and the new value do not equal (don't have the same value and are not both null)

getChangeItems() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent

The changes that were made to the issue with the action that caused the event.

getCheckedUser() - Method in interface com.atlassian.servicedesk.api.user.UserFactory

Helper method to wrap getCurrentUserByType[CheckedUser].

getComment() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskComment

getComment() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent

getComment() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent

The comment of the originating event or empty.

getCommentProperties() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

getCommentsOfRequest(ApplicationUser, ServiceDeskCommentQuery) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService

Retrieve a page of ServiceDeskComment of a particular CustomerRequest

getCompletedCycles() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformation

getCreated() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

getCustomerRequestCreateMeta(ApplicationUser, RequestTypeFieldQuery) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldService

Retrieve the CustomerRequestCreateMeta which can be used to create a CustomerRequest.

getCustomerRequests(ApplicationUser, CustomerRequestQuery) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService

Retrieve a page of CustomerRequest that satisfies the query parameters

getCustomerRequestStatus(ApplicationUser, CustomerRequestStatusQuery) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService

Retrieve a page of CustomerRequest.CustomerRequestStatus of a CustomerRequest by chronological order in which the status transition taken place

getCustomFieldId() - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetric

Returns the id of the custom field corresponding to the time metric

getDateTime() - Method in interface com.atlassian.servicedesk.api.sla.condition.MatchConditionHistory.Entry

Get the date of this entry

getDescription() - Method in interface com.atlassian.servicedesk.api.portal.Portal

Description of the portal

getDescription() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType

Gets the description of the request type

getDisplayChannelSource(ApplicationUser, CustomerRequestChannelSource) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestChannelSourceI18nService

getDisplayName() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser

getDurationFormatter() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService

getElapsedTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle

getElapsedTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle

getEmailAddress() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser

getEntries() - Method in interface com.atlassian.servicedesk.api.sla.condition.MatchConditionHistory

Get all match history entries, sorted by date

getFields() - Method in interface com.atlassian.servicedesk.api.queue.Queue

getFilterHidden() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery

Limit results to request types that are not hidden (eg, have no groups)

getGoalDuration() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle

getGoalDuration() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle

getGroupLevel() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

getGroups() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType

The RequestTypeGroup that this RequestType belongs to.

getHelpText() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType

Get the help text which provides instruction on how to use the request type.

getHistory(Issue) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition

Digs through issue history to reconstruct when the condition matched the issue.

getHistory(Issue) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition

Digs through issue history to reconstruct when the condition matched the issue.

getHitCondition(String) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory

Get a condition by id.

getHits() - Method in interface com.atlassian.servicedesk.api.sla.condition.HitConditionHistory

Get the list of hits, sorted by date.

getIconId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType

The id of the icon associated with this request type.

getId() - Method in interface com.atlassian.servicedesk.api.portal.Portal

Id of the Portal

getId() - Method in interface com.atlassian.servicedesk.api.queue.Queue

getId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType

Gets the id of the request type

getId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeGroup

getId() - Method in interface com.atlassian.servicedesk.api.ServiceDesk

getId() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformation

getId() - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetric

Returns the id of the time metric

getId() - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition

Get the unique id for this condition

getId() - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition

Get the unique id for this condition

getInfo(ApplicationUser, SlaInformationQuery) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService

This will return information about an issue's SLAs based on the query parameters

getIssue() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

getIssue() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent

getIssue() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest

The backing Issue of this request

getIssue() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent

The issue that is involved in the originating event.

getIssueCount() - Method in interface com.atlassian.servicedesk.api.queue.Queue

getIssueTypeId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType

Gets the id of the IssueType that is associated with this request type

getJql() - Method in interface com.atlassian.servicedesk.api.queue.Queue

getKey() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser

getLicense() - Method in interface com.atlassian.servicedesk.api.license.ServiceDeskLicenseService

Gets the ServiceDeskLicense for instance

getLicenseType() - Method in interface com.atlassian.servicedesk.api.license.ServiceDeskLicense

Deprecated.

This method is not applicable anymore and will always return ABP

getLicenseType() - Method in interface com.atlassian.servicedesk.api.license.ServiceDeskLicenseService

Deprecated.

This method is not applicable anymore and will always return ABP

getLimit() - Method in interface com.atlassian.servicedesk.api.util.paging.LimitedPagedRequest

getLimit() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl

getLimit() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedRequest

getLimit() - Method in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest

getLocale() - Method in interface com.atlassian.servicedesk.api.user.SDUser

getMajorVersion() - Method in interface com.atlassian.servicedesk.api.info.Version

getMatchCondition(String) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory

Get a condition by id.

getMatchEvent() - Method in interface com.atlassian.servicedesk.api.sla.condition.MatchConditionHistory.Entry

Get the match event of this entry

getMaxLimit() - Method in interface com.atlassian.servicedesk.api.util.paging.LimitedPagedRequest

getMaxLimit() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl

getMinorVersion() - Method in interface com.atlassian.servicedesk.api.info.Version

getName() - Method in interface com.atlassian.servicedesk.api.portal.Portal

Name of the portal

getName() - Method in interface com.atlassian.servicedesk.api.queue.Queue

getName() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType

Gets name of the request type

getName() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeGroup

getName() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformation

getName() - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetric

Returns the name of the time metric

getName() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser

getName(I18nHelper) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition

Get the name of this condition

getName(I18nHelper) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition

Get the name of this condition

getNameHtml(I18nHelper) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition

Get the name of this condition

getNameHtml(I18nHelper) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition

Get the name of this condition

getOngoingCycle() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformation

getOrder() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeGroup

getPagedRequest() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse

getPagedRequest() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

getPaused() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle

getPlatformVersion() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo

getPortalForId(ApplicationUser, long) - Method in interface com.atlassian.servicedesk.api.portal.PortalService

Returns an Either with the Portal associated with the given portal id or AnError if: - Portal was not found - Service Desk was disabled - The user is does not have permission to access portal

getPortalForProject(ApplicationUser, Project) - Method in interface com.atlassian.servicedesk.api.portal.PortalService

getPortalId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType

Deprecated.

to be removed

Gets the id of the portal that this request type belongs to

getProject() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent

The project the originating event published in.

getProjectId() - Method in interface com.atlassian.servicedesk.api.ServiceDesk

getProjectName() - Method in interface com.atlassian.servicedesk.api.ServiceDesk

getPropertyName() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion

getQualifier() - Method in interface com.atlassian.servicedesk.api.info.Version

getQueues(ApplicationUser, QueueQuery) - Method in interface com.atlassian.servicedesk.api.queue.QueueService

Get a page of Queue that satisfies the provided QueueQuery.

getRemainingTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle

getRemainingTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle

getRenderedName() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestChannelSourceI18nService.CustomerRequestChannelRenderedName

Display name of the channel source

getRequestForIssue(ApplicationUser, Issue) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService

Deprecated.

use ServiceDeskCustomerRequestService.getCustomerRequests(ApplicationUser, CustomerRequestQuery) instead

Retrieves a CustomerRequest that is associated with the given issue

getRequestForIssueOverrideSecurity(Issue) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService

Deprecated.

use ServiceDeskCustomerRequestService.getCustomerRequests(ApplicationUser, CustomerRequestQuery) instead

Retrieves a CustomerRequest that is associated with the given issue ignoring all security constraints.

You should not use this method normally, use ServiceDeskCustomerRequestService.getRequestForIssue(ApplicationUser, Issue) instead, this should only be used when performing administrative tasks where you need access to a request regardless of permissions or without a user.

getRequestForKey(ApplicationUser, String) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService

Deprecated.

use ServiceDeskCustomerRequestService.getCustomerRequests(ApplicationUser, CustomerRequestQuery) instead

Retrieves a CustomerRequest that is associated with the given issue key

getRequestForKeyOverrideSecurity(String) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService

Deprecated.

user ServiceDeskCustomerRequestService.getCustomerRequests(ApplicationUser, CustomerRequestQuery) instead

Retrieves a CustomerRequest that is associated with the given issue key ignoring all security constraints.

You should not use this method normally, use ServiceDeskCustomerRequestService.getRequestForKey(ApplicationUser, java.lang.String) instead, this should only be used when performing administrative tasks where you need access to a request regardless of permissions or without a user.

getRequestParticipants(ApplicationUser, RequestParticipantQuery) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService

Get a page of ApplicationUser who satisfy the query parameters

getRequestsByQueue(ApplicationUser, QueueRequestQuery) - Method in interface com.atlassian.servicedesk.api.queue.QueueService

Get a page of Issue belonging to the specified Queue

getRequestTypeByIdAndProjectId(Integer, Long) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

Get a request type by ID.

getRequestTypeForIssue(ApplicationUser, Issue) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

Deprecated.

use RequestTypeService.getRequestTypes(ApplicationUser, RequestTypeQuery) instead

Retrieves a RequestType for a Issue

getRequestTypeForIssueOverrideSecurity(Issue) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

Deprecated.

use RequestTypeService.getRequestTypes(ApplicationUser, RequestTypeQuery) instead

Retrieves a RequestType for a Issue ignoring all security constraint

You should not use this method normally, use RequestTypeService.getRequestTypeForIssue(com.atlassian.jira.user.ApplicationUser, com.atlassian.jira.issue.Issue) instead, this should only be used when performing administrative tasks where you need access to a request type regardless of permissions or without a user.

getRequestTypeForRequest(ApplicationUser, CustomerRequest) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

Deprecated.

use RequestTypeService.getRequestTypes(ApplicationUser, RequestTypeQuery) instead

Retrieves a RequestType for a CustomerRequest

getRequestTypeForRequestOverrideSecurity(CustomerRequest) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

Deprecated.

use RequestTypeService.getRequestTypes(ApplicationUser, RequestTypeQuery) instead

Retrieves a RequestType for a CustomerRequest ignoring all security constraint

You should not use this method normally, use RequestTypeService.getRequestTypeForIssue(com.atlassian.jira.user.ApplicationUser, com.atlassian.jira.issue.Issue) instead, this should only be used when performing administrative tasks where you need access to a request type regardless of permissions or without a user.

getRequestTypeId() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest

ID of the RequestType of this request

getRequestTypes(ApplicationUser, RequestTypeQuery) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

Retrieve a list of RequestType that satifies the query parameters

getRequestTypes(ApplicationUser, RequestTypeQueryParameters) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

Deprecated.

use RequestTypeService.getRequestTypes(ApplicationUser, RequestTypeQuery) instead

Retrieve a list of RequestType in the given Portal, or a specific RequestType if its requestTypeId is given

getRequestTypesForGroup(int, String) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

getRequestTypesForGroup(int, Long) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

getRestrictedInfo() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo

getResults() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse

getResults() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

getRoleLevelId() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

getServiceDeskById(ApplicationUser, long) - Method in interface com.atlassian.servicedesk.api.ServiceDeskService

Retrieve a ServiceDesk by its ID

getServiceDeskCommentById(ApplicationUser, Long) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService

Gets a ServiceDeskComment from a comment id.

getServiceDeskCommentByJiraComment(ApplicationUser, Comment) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService

Deprecated.

use ServiceDeskCommentService.createServiceDeskComment(ApplicationUser, ServiceDeskCommentCreateParameters)

getServiceDeskForProject(Project) - Method in interface com.atlassian.servicedesk.api.ServiceDeskManager

Returns an Either with the ServiceDesk associated with the given Project or AnError if: - Service Desk was not found - Service Desk was disabled

getServiceDeskForProject(ApplicationUser, Project) - Method in interface com.atlassian.servicedesk.api.ServiceDeskService

Returns an Either of the ServiceDesk associated with the given Project or AnError if: - Service Desk was not found - Service Desk was disabled - User does not have access to the ServiceDesk

getServiceDeskId() - Method in interface com.atlassian.servicedesk.api.queue.Queue

getServiceDeskId() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest

ID of the parent ServiceDesk of this request

getServiceDesks(ApplicationUser, PagedRequest) - Method in interface com.atlassian.servicedesk.api.ServiceDeskService

Returns a page of service desks a user can see.

getSoftwareInfo(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.info.ServiceDeskSoftwareInfoService

Returns JIRA Service Desk software information

getStart() - Method in interface com.atlassian.servicedesk.api.util.paging.LimitedPagedRequest

Index of the first item to include in the result set.

getStart() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl

getStart() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedRequest

getStart() - Method in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest

getStartTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle

getStartTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle

getStopTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle

getSubExpansions() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion

getSubExpansions(String) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions

getTime() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent

Time the event was created.

getTime() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent

The created time of the originating event.

getTimeMetric(ApplicationUser, ServiceDesk, int) - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetricService

Returns a time metric within a service desk given its id

getTimeMetrics(ApplicationUser, ServiceDesk) - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetricService

Returns all the time metrics defined for a service desk

getToolTip() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestChannelSourceI18nService.CustomerRequestChannelRenderedName

Tooltip of the channel source

getUncheckedUser() - Method in interface com.atlassian.servicedesk.api.user.UserFactory

Helper method to wrap getCurrentUserByType[UncheckedUser].

getUser() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent

getVersion() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo

getWithinCalendarHours() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle

groupLevel - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

groupLevel(String) - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

groupLevel - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

H

hasAgentLicense(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.license.ServiceDeskLicenseService

Checks whether the user has an agent license for instance.

hashCode() - Method in class com.atlassian.servicedesk.api.field.FieldId

hashCode() - Method in class com.atlassian.servicedesk.api.field.FieldInputValue

hashCode() - Method in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource

hashCode() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion

hashCode() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions

hashCode() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl

hasMore(boolean) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder

hasNextPage() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse

Indicates whether the source has more results after this page.

hasNextPage() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

helpText(String) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder

helpText() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters

Optional help text of this RequestType.

HitConditionHistory - Interface in com.atlassian.servicedesk.api.sla.condition

Hit history returned by a hit condition

HitConditionHistoryBuilder - Class in com.atlassian.servicedesk.api.sla.condition

Builder for HitConditionHistory objects.

HitEvent - Enum in com.atlassian.servicedesk.api.sla.condition

Event returned by a HitCondition

I

i18NHelper() - Method in interface com.atlassian.servicedesk.api.user.SDUser

id(Long) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder

id() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery

includeIssueCount(boolean) - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder

Set whether to include issue count for the returned queues or not.

includeIssueCount() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery

Whether to include the number of issue belonging to Queue.

inCustomerContext(Callable<T>) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService

Deprecated.

Use CustomerContextService.runInCustomerContext(NoExceptionsCallable) instead. Boxing underlying exceptions causes log spam due to BrokenPipeExceptions being boxed and hence not recognised as such

inCustomerContext(Runnable) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService

Deprecated.

use CustomerContextService.runInCustomerContext(NoExceptionsCallable) instead

internalComment(Boolean) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder

internalComment() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery

isAdminAgent(ApplicationUser, ServiceDesk) - Method in interface com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService

Checks whether the user is an agent with project admin permission.

isAgent(ApplicationUser, ServiceDesk) - Method in interface com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService

Checks whether the user is an agent for the given service desk.

isAnonymous() - Method in interface com.atlassian.servicedesk.api.user.SDUser

isCreatedEvent() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent

true, if the comment event is thrown during a comment creation.

isCustomer(ApplicationUser, CustomerRequest) - Method in interface com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService

Checks whether the ApplicationUser is a customer for the given com.atlassian.servicedesk.api.request.

isCustomer(ApplicationUser, Issue) - Method in interface com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService

Checks whether the ApplicationUser is a customer for the given com.atlassian.servicedesk.api.request.

isEmpty() - Method in interface com.atlassian.servicedesk.api.sla.condition.HitConditionHistory

Is the history empty

isEmpty() - Method in class com.atlassian.servicedesk.api.sla.condition.HitConditionHistoryBuilder

Is the history currently empty

isEmpty() - Method in interface com.atlassian.servicedesk.api.sla.condition.MatchConditionHistory

Is the history empty?

isEmpty() - Method in class com.atlassian.servicedesk.api.sla.condition.MatchConditionHistoryBuilder

Is the history currently empty

isEmpty() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions

isGreaterThan(Version) - Method in interface com.atlassian.servicedesk.api.info.Version

Returns true if this version is greater than the specified version

isGreaterThanOrEqualTo(Version) - Method in interface com.atlassian.servicedesk.api.info.Version

Returns true if this version is greater than if equal to the specified version

isInCustomerContext() - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService

isInverseMatch() - Method in enum com.atlassian.servicedesk.api.sla.condition.MatchEvent

isIssueCreatedEvent() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent

Returns if the originating event is a issue created event.

isLessThan(Version) - Method in interface com.atlassian.servicedesk.api.info.Version

Returns true if this version is less than the specified version

isLessThanOrEqualTo(Version) - Method in interface com.atlassian.servicedesk.api.info.Version

Returns true if this version is less than or equal to the specified version

isLicensedForUse() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo

isLicenseValid() - Method in interface com.atlassian.servicedesk.api.license.ServiceDeskLicense

Is the license valid

isMatch() - Method in enum com.atlassian.servicedesk.api.sla.condition.MatchEvent

isPublic() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskComment

Gets whether the comment is public or private.

issue(Issue) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder

issue() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters

issue - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

issue(Issue) - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

issue - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

issue(Issue) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder

issue() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery

issue(Long) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder

issue() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery

Identical retrieval the CustomerRequest backing by this Issue.

issue(long) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery.Builder

issue() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery

ID of the backing Issue of the CustomerRequest

issue(Issue) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters.Builder

issue() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters

The CustomerRequest being updated, backed by this Issue

issue(Issue) - Method in interface com.atlassian.servicedesk.api.request.RequestTypeUpdateParameters.Builder

Deprecated.

issue() - Method in interface com.atlassian.servicedesk.api.request.RequestTypeUpdateParameters

Deprecated.

The CustomerRequest backing by this Issue

issue(Long) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder

Retrieve a specific RequestType associated to the customer request backed by this Issue, if any.

issue() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery

Retrieve a specific RequestType associated to the customer request backed by this Issue, if any.

issue(Long) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder

issue() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery

The issue id is always required to query SLA information

issueType(IssueType) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder

issueType() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters

The underlying IssueType of this RequestType.

isValid(Boolean) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder

Limit results to only request types that are valid.

isValid() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery

Limit results to only request types that are valid.

iterator() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

J

JIRA - Static variable in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource

Source channel from which Issue's are created via JIRA

L

label(String) - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl.BuilderImpl

label() - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl

label(String) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue.Builder

label() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue

The display of this field value

LimitedPagedRequest - Interface in com.atlassian.servicedesk.api.util.paging

A PagedRequest guaranteed to have a limit capped to a developer provided value rather than a user provided value.

LimitedPagedRequestImpl - Class in com.atlassian.servicedesk.api.util.paging

LimitedPagedRequestImpl(PagedRequest, int) - Constructor for class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl

LimitedPagedRequestImpl(int, int, int) - Constructor for class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl

M

map(Collection<? extends S>, Function<S, T>) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit

Allows you to map a Collection of S into a List of T with less stream syntax

map(Function<T, M>) - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse

Allows you to map a paged response of T into M

map(Function<T, M>) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

MatchConditionHistory - Interface in com.atlassian.servicedesk.api.sla.condition

Match history returned by a match condition.

MatchConditionHistory.Entry - Interface in com.atlassian.servicedesk.api.sla.condition

History entry.

MatchConditionHistoryBuilder - Class in com.atlassian.servicedesk.api.sla.condition

Reconstructed history data for the given condition

MatchEvent - Enum in com.atlassian.servicedesk.api.sla.condition

Event returned by match conditions

MAX_COMMENT_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits

The maximum number of comments that will ever be returned

MAX_CUSTOMER_REQUEST_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits

The maximum number of customer request entries that will ever by returned

MAX_CUSTOMER_REQUEST_STATUS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits

The maximum number of customer request status entries that will ever by returned

MAX_GENERAL_THINGS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits

The maximum number of general entries that will ever by returned

MAX_PARTICIPANTS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits

The maximum number of request participant entries that will ever be returned

MAX_REQUEST_TYPES_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits

The maximum number of requesttypes entries that will ever by returned

MAX_SERVICE_DESKS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits

The maximum number of servicedesk entries that will ever by returned

merge(Expansions) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions

merge(Expansion[]) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions

migrateExistingProject(ApplicationUser, MigrateProjectParameters) - Method in interface com.atlassian.servicedesk.api.project.creation.ServiceDeskCreationService

Migrates an existing project to be a ServiceDesk project If a disabled ServiceDesk already exists in the project, it will be enabled

MigrateProjectParameters - Interface in com.atlassian.servicedesk.api.project.creation

MigrateProjectParameters.Builder - Interface in com.atlassian.servicedesk.api.project.creation

Builder to construct the MigrateProjectParameters

migrateProjectParametersBuilder() - Method in interface com.atlassian.servicedesk.api.project.creation.ServiceDeskCreationService

Create a MigrateProjectParameters.Builder

N

name() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField

Display name of the field as per RequestType basic

name(String) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder

name() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters

Name of this RequestType.

newBuilder() - Static method in class com.atlassian.servicedesk.api.comment.CreateInternalCommentParameters

newBuilder() - Static method in class com.atlassian.servicedesk.api.comment.CreatePublicCommentParameters

newBuilder() - Static method in class com.atlassian.servicedesk.api.sla.condition.HitConditionHistoryBuilder

Create a new HitConditionHistoryBuilder.

newBuilder() - Static method in class com.atlassian.servicedesk.api.sla.condition.MatchConditionHistoryBuilder

Create a new builder for a match history

newCreateBuilder() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService

Return a new ServiceDeskCommentCreateParameters.Builder to build parameter to create comments

newCreateBuilder() - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService

Create a builder to build CustomerRequestCreateParameters

newCreateBuilder() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

newInfoQueryBuilder() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService

Create a builder to build SlaInformationQuerys

newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService

newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldService

Create a builder to build RequestTypeFieldQuery

newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService

newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService

Get the builder to build CustomerRequestQuery

newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

Create a builder to build RequestTypeQuery

newQueueQueryBuilder() - Method in interface com.atlassian.servicedesk.api.queue.QueueService

newQueueRequestQueryBuilder() - Method in interface com.atlassian.servicedesk.api.queue.QueueService

newStatusQueryBuilder() - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService

Create a builder to build CustomerRequestStatusQuery

newUpdateBuilder() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService

newUpdateBuilder() - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService

Create a builder to build CustomerRequestUpdateParameters

NoExceptionsCallable<V> - Interface in com.atlassian.servicedesk.api.customer

Callable replacement that doesn't throw checked Exceptions

O

ONE - Static variable in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest

A page request of 1 thing

outOfCustomerContext(Callable<T>) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService

Deprecated.

Use CustomerContextService.runOutOfCustomerContext(NoExceptionsCallable) instead. Boxing underlying exceptions causes log spam due to BrokenPipeExceptions being boxed and hence not recognised as such

outOfCustomerContext(Runnable) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService

Deprecated.

use CustomerContextService.runOutOfCustomerContext(NoExceptionsCallable) instead

P

paged(int, int) - Static method in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest

A page request of the specified start and limit

pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder

pagedRequest() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery

pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder

pagedRequest() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery

Pagination control.

pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery.Builder

pagedRequest() - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery

Pagination parameter

pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder

pagedRequest() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery

To request a page of CustomerRequest

pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery.Builder

pagedRequest() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery

To request a page of CustomerRequest.CustomerRequestStatus

pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery.Builder

pagedRequest() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery

Pagination query

pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder

To query a page PagedRequest of RequestType

pagedRequest() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery

To query a page LimitedPagedRequest of RequestType

pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder

pagedRequest() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery

PagedRequest - Interface in com.atlassian.servicedesk.api.util.paging

Specifies the pagination requirements of a request.

PagedResponse<T> - Interface in com.atlassian.servicedesk.api.util.paging

A response to a paged request, used in pagination.

PagedResponseImpl<T> - Class in com.atlassian.servicedesk.api.util.paging

A wrapper around a list of content.

PagedResponseImpl(PagedResponseImpl.Builder<T>) - Constructor for class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

PagedResponseImpl.Builder<T> - Class in com.atlassian.servicedesk.api.util.paging

Builds PagedResponse's of T

pageRequest(PagedRequest) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder

pageRequest(LimitedPagedRequest) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder

parse(String) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser

Converts a string representation of a collection of Expansions back into an Expansion array.

parse(String...) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser

parseAsExpansions(List<String>) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser

Converts list of string representations of Expansions into an Expansions instance.

parseAsExpansions(String) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser

Converts a string representation of a collection of Expansions into an Expansions instance.

parseSingle(String) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser

Converts a string representation of a single Expansion back into an Expansion.

parseWithPrefix(String, String) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser

Portal - Interface in com.atlassian.servicedesk.api.portal

PORTAL - Static variable in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource

Source channel from which CustomerRequests are created on JIRA Service Desk's Customer Portal

portal(Portal) - Method in interface com.atlassian.servicedesk.api.request.RequestTypeUpdateParameters.Builder

Deprecated.

portal() - Method in interface com.atlassian.servicedesk.api.request.RequestTypeUpdateParameters

Deprecated.

to use ServiceDesk instead

The Portal which CustomerRequest belongs to

portal(Portal) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQueryParameters.Builder

Deprecated.

portal() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQueryParameters

Deprecated.

to use ServiceDesk instead

The Portal that holds the request types

PortalService - Interface in com.atlassian.servicedesk.api.portal

Provides access to Portal objects

prepend(String) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions

Create a new Expansions that prepends the propertyName to the path of all expansions represented in this Expansions object.

project(Project) - Method in interface com.atlassian.servicedesk.api.project.creation.MigrateProjectParameters.Builder

project() - Method in interface com.atlassian.servicedesk.api.project.creation.MigrateProjectParameters

The projectProject to create a ServiceDesk on

publicComment(boolean) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder

publicComment() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters

Required parameter to indicate the Comment's visibility.

publicComment(Boolean) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder

publicComment() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery

PublicSoftwareInfo - Interface in com.atlassian.servicedesk.api.info

Information about JIRA Service Desk that is available to anyone

Q

queryBuilder() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

Deprecated.

use RequestTypeService.newQueryBuilder() instead

Create a RequestTypeQueryParameters.Builder

Queue - Interface in com.atlassian.servicedesk.api.queue

Represents a logical queue of Issue in JIRA Service Desk

queueId(long) - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder

queueId() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery

Optionally filter search result to a specific Queue by its ID.

queueId(long) - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery.Builder

queueId() - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery

ID of an existing Queue whose issues will be returned

QueueQuery - Interface in com.atlassian.servicedesk.api.queue

Parameters to query Queue that a user can see.

QueueQuery.Builder - Interface in com.atlassian.servicedesk.api.queue

Builder to construct the QueueQuery.

QueueRequestQuery - Interface in com.atlassian.servicedesk.api.queue

Parameters to query Issue inside an existing Queue.

QueueRequestQuery.Builder - Interface in com.atlassian.servicedesk.api.queue

Builder to construct the QueueRequestQuery.

QueueService - Interface in com.atlassian.servicedesk.api.queue

Provide access to Queue objects and their issues

R

raiseOnBehalfOf(String) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder

Set the user to create this customer request on behalf of himself / herself

raiseOnBehalfOf(Optional<String>) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder

Set the user to create this customer request on behalf of himself / herself

raiseOnBehalfOf() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters

Optional ApplicationUser's username to create the customer request on behalf of.

removeRequestParticipants(ApplicationUser, RequestParticipantUpdateParameters) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService

Remove a list ApplicationUser as participant from a given CustomerRequest.

requestOverrideSecurity(Boolean) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder

requestOverrideSecurity() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery

Use this CustomerRequestQuery.requestOverrideSecurity() in combination with CustomerRequestQuery.issue() to retrieve a CustomerRequest without checking the permission of the user executing this request

requestOverrideSecurity() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery

Use this requestOverrideSecurity flag with Issue to retrieve a specific RequestType associated to the customer request without checking permission of the user executing this request

requestOwnership(CustomerRequestQuery.REQUEST_OWNERSHIP) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder

requestOwnership() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery

Limited result customer requests to those which are raised by executing user, or requests he participated in, or both

requestParticipant(String) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder

Add a participant into this customer request

requestParticipant(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters.Builder

Add a single ApplicationUser as participant.

RequestParticipantQuery - Interface in com.atlassian.servicedesk.api.request.participant

Parameters to query ApplicationUser participating in a CustomerRequest

RequestParticipantQuery.Builder - Interface in com.atlassian.servicedesk.api.request.participant

Builder to construct the RequestParticipantQuery.

requestParticipants(Set<String>) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder

Set a list participants into this customer request

requestParticipants(Optional<Set<String>>) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder

Set a list participants into this customer request

requestParticipants() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters

Optional list of ApplicationUser's username of participants on this customer request Note: the function is dependent on executing user's permission, refer to RequestTypeFieldService.getCustomerRequestCreateMeta(ApplicationUser, RequestTypeFieldQuery) to test the capability

requestParticipants(Set<ApplicationUser>) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters.Builder

Add multiple ApplicationUser as participants

requestParticipants() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters

RequestParticipantService - Interface in com.atlassian.servicedesk.api.request.participant

Used to perform actions on ApplicationUser who participates in a CustomerRequest

RequestParticipantUpdateParameters - Interface in com.atlassian.servicedesk.api.request.participant

Contains parameters to add/remove participants to an existing request

RequestParticipantUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.request.participant

Use this RequestParticipantUpdateParameters.Builder to construct an instance of RequestParticipantUpdateParameters

requestStatus(CustomerRequestQuery.REQUEST_STATUS) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder

requestStatus() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery

Limit result customer requests to those are open, closed, or both

requestType() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField

The parent RequestType of this field

requestType(int) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery.Builder

requestType() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery

ID of parent RequestType of which the RequestTypeField's belong to

requestType(RequestType) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder

Set the request type

requestType() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters

RequestType of the request

requestType(Integer) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder

requestType() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery

Use this CustomerRequestQuery.requestType() in combination with CustomerRequestQuery.serviceDesk() to narrow the query to the CustomerRequest's that belong to a RequestType

requestType(RequestType) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters.Builder

requestType() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters

The new RequestType to be updated into the CustomerRequest

requestType(RequestType) - Method in interface com.atlassian.servicedesk.api.request.RequestTypeUpdateParameters.Builder

Deprecated.

requestType() - Method in interface com.atlassian.servicedesk.api.request.RequestTypeUpdateParameters

Deprecated.

The RequestType to update into the CustomerRequest

RequestType - Interface in com.atlassian.servicedesk.api.requesttype

requestType(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder

Use this RequestType's requestType and ServiceDesk to retrieve a specific RequestType

requestType() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery

Use this RequestType and ServiceDesk to retrieve a specific RequestType

RequestTypeCreateParameters - Interface in com.atlassian.servicedesk.api.requesttype

Parameters to create a new RequestType for a specific ServiceDesk.

RequestTypeCreateParameters.Builder - Interface in com.atlassian.servicedesk.api.requesttype

Builder to instantiate RequestTypeCreateParameters.

RequestTypeField - Interface in com.atlassian.servicedesk.api.field

A Service Desk's field which is configured by RequestType basis

RequestTypeFieldQuery - Interface in com.atlassian.servicedesk.api.field

Parameter to query CustomerRequestCreateMeta

RequestTypeFieldQuery.Builder - Interface in com.atlassian.servicedesk.api.field

Builder to construct the RequestTypeFieldQuery.

requestTypeFields() - Method in interface com.atlassian.servicedesk.api.field.CustomerRequestCreateMeta

List of RequestTypeField configured under a RequestType is used to create a customer request.

RequestTypeFieldService - Interface in com.atlassian.servicedesk.api.field

Provide access to the RequestTypeField associated with a RequestType

RequestTypeFieldValue - Interface in com.atlassian.servicedesk.api.field

Used as valid field value(s) to RequestTypeField where applicable, for example field value as valid options of a select field.

RequestTypeFieldValue.Builder - Interface in com.atlassian.servicedesk.api.field

RequestTypeFieldValueImpl - Class in com.atlassian.servicedesk.api.field.impl

RequestTypeFieldValueImpl.BuilderImpl - Class in com.atlassian.servicedesk.api.field.impl

RequestTypeGroup - Interface in com.atlassian.servicedesk.api.requesttype

Represent a logical grouping of RequestType in a ServiceDesk.

requestTypeId(int) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQueryParameters.Builder

Deprecated.

requestTypeId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQueryParameters

Deprecated.

ID of a RequestType, can be optional

RequestTypeQuery - Interface in com.atlassian.servicedesk.api.requesttype

RequestTypeQuery.Builder - Interface in com.atlassian.servicedesk.api.requesttype

Builder to construct the RequestTypeQuery.

RequestTypeQueryParameters - Interface in com.atlassian.servicedesk.api.requesttype

Deprecated.

use RequestTypeQuery instead

RequestTypeQueryParameters.Builder - Interface in com.atlassian.servicedesk.api.requesttype

Deprecated.

Builder to construct the RequestTypeQueryParameters

RequestTypeService - Interface in com.atlassian.servicedesk.api.requesttype

Used to perform operations on RequestType.

RequestTypeUpdateParameters - Interface in com.atlassian.servicedesk.api.request

Deprecated.

use CustomerRequestUpdateParameters instead

Parameters to update an RequestType of an CustomerRequest

RequestTypeUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.request

Deprecated.

Builder to construct the RequestTypeUpdateParameters}

requestTypeUpdateParametersBuilder() - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService

Deprecated.

use ServiceDeskCustomerRequestService.newUpdateBuilder() instead

Get the builder to build RequestTypeUpdateParameters

required() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField

If the field is mandatory to create a request

RestrictedSoftwareInfo - Interface in com.atlassian.servicedesk.api.info

Information about JIRA service desk that is only available to administrators

roleLevelId - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

roleLevelId(Long) - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

roleLevelId - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

runInCustomerContext(NoExceptionsCallable<T>) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService

Executes the code in a "customer context".

runInCustomerContext(Runnable) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService

Executes the code in a "customer context".

runnableToCallable(Runnable) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit

Deprecated.

This method was mainly used together with CustomerContextService to run code in/out of context. Please use runnableToNoExceptionsCallable instead

runnableToNoExceptionsCallable(Runnable) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit

Turns a runnable into a callable

runOutOfCustomerContext(NoExceptionsCallable<T>) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService

Executes the code out of a "customer context".

runOutOfCustomerContext(Runnable) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService

Executes the code out of a "customer context".

S

SDUser - Interface in com.atlassian.servicedesk.api.user

Service Desk Application User wrapper.

searchTerm(String) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder

searchTerm() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery

Filter a customer request on its Issue's Summary

serviceDesk() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField

The ServiceDesk that the Request Type belongs to

serviceDesk(int) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery.Builder

serviceDesk() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery

ID of the parent ServiceDesk

serviceDesk(ServiceDesk) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder

Set the service desk

serviceDesk() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters

The ServiceDesk of the request to be created

serviceDesk(Integer) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder

serviceDesk() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery

Narrows the query to the CustomerRequest's that belong to a ServiceDesk

serviceDesk(ServiceDesk) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters.Builder

serviceDesk() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters

The ServiceDesk which CustomerRequest belongs to

serviceDesk(ServiceDesk) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder

serviceDesk() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters

The ServiceDesk this RequestType belongs to.

serviceDesk(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder

Narrows the query to the RequestType's that belong to a ServiceDesk

serviceDesk() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery

Narrows the query to the RequestType's that belong to a ServiceDesk

ServiceDesk - Interface in com.atlassian.servicedesk.api

Represents a JIRA Service Desk

ServiceDeskComment - Interface in com.atlassian.servicedesk.api.comment

Represents a comment made on a service desk project.

ServiceDeskCommentCreateParameters - Interface in com.atlassian.servicedesk.api.comment

Parameter to create a JIRA Service Desk's Comment.

ServiceDeskCommentCreateParameters.Builder - Interface in com.atlassian.servicedesk.api.comment

ServiceDeskCommentEvent - Interface in com.atlassian.servicedesk.api.event

Represents a comment made on a customer request.

ServiceDeskCommentParameters - Class in com.atlassian.servicedesk.api.comment

This holds all the parameters that are shared for internal and public service desk comments.

ServiceDeskCommentParameters(String, String, Long, Date, ApplicationUser, Issue, Map<String, JSONObject>, Boolean) - Constructor for class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

ServiceDeskCommentParameters.Builder<T extends ServiceDeskCommentParameters> - Class in com.atlassian.servicedesk.api.comment

ServiceDeskCommentQuery - Interface in com.atlassian.servicedesk.api.comment

Parameters to query ServiceDeskComment

ServiceDeskCommentQuery.Builder - Interface in com.atlassian.servicedesk.api.comment

Builder to construct the ServiceDeskCommentQuery.

ServiceDeskCommentService - Interface in com.atlassian.servicedesk.api.comment

This components provides the ability to create public and private comments for service desks.

ServiceDeskCreationService - Interface in com.atlassian.servicedesk.api.project.creation

Creates ServiceDesk projects

ServiceDeskCustomerRequestService - Interface in com.atlassian.servicedesk.api.request

Used to perform actions on CustomerRequest

serviceDeskId(long) - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder

serviceDeskId() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery

ID of the ServiceDesk whose Queue will be returned.

serviceDeskId(long) - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery.Builder

serviceDeskId() - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery

ID of the ServiceDesk owning the Queue

ServiceDeskLicense - Interface in com.atlassian.servicedesk.api.license

ServiceDeskLicenseService - Interface in com.atlassian.servicedesk.api.license

ServiceDeskManager - Interface in com.atlassian.servicedesk.api

ServiceDeskPermissionService - Interface in com.atlassian.servicedesk.api.permission

An experimental interface for validating users against service desk permissions

ServiceDeskService - Interface in com.atlassian.servicedesk.api

Provides access to ServiceDesk objects

ServiceDeskSoftwareInfoService - Interface in com.atlassian.servicedesk.api.info

Returns information about the JIRA Service Desk software

shouldDispatchEvent - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

shouldDispatchEvent(boolean) - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

shouldDispatchEvent - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

shouldDispatchEvent() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

SimplePagedRequest - Class in com.atlassian.servicedesk.api.util.paging

A simple immutable implementation of PageRequest

SimplePagedRequest(LimitedPagedRequest) - Constructor for class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest

SimplePagedRequest(int, int) - Constructor for class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest

size() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse

size() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

SLAChangeEvent - Interface in com.atlassian.servicedesk.api.sla.event

An event that causes SLA to recalculate

SlaInformation - Interface in com.atlassian.servicedesk.api.sla.info

Information about a named Service Level Agreement

SlaInformationCompletedCycle - Interface in com.atlassian.servicedesk.api.sla.info

Information about the completed cycles of a Service Level Agreement

SlaInformationOngoingCycle - Interface in com.atlassian.servicedesk.api.sla.info

Information about the ongoing cycle of a Service Level Agreement

SlaInformationQuery - Interface in com.atlassian.servicedesk.api.sla.info

A query parameter object for the SlaInformationService calls

SlaInformationQuery.Builder - Interface in com.atlassian.servicedesk.api.sla.info

SlaInformationService - Interface in com.atlassian.servicedesk.api.sla.info

Provides methods to query Service Level Agreement information about an issue

SlaInformationService.DurationFormatter - Interface in com.atlassian.servicedesk.api.sla.info

This allows you to format SLA durations into friendly String versions

sortAndToPagedResponse(LimitedPagedRequest, List<T>, Comparator<T>) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

Use the provided Comparator to sort and reduces a list of items to the system enforced limited page size.

status() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest.CustomerRequestStatus

Display status of a customer request

statusInstant() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest.CustomerRequestStatus

Time on which the status transition

T

temporaryAttachmentIds(List<TemporaryAttachmentId>) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder

temporaryAttachmentIds() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters

Optional list temporary attachment ID's to associate with the Comment.

TimeMetric - Interface in com.atlassian.servicedesk.api.sla.metrics

Represents a Time Metric for a Service Desk.

TimeMetricConditionFactory - Interface in com.atlassian.servicedesk.spi.sla.condition

Generates conditions

TimeMetricHitCondition - Interface in com.atlassian.servicedesk.spi.sla.condition

An SLA condition can evaluate issue state

TimeMetricMatchCondition - Interface in com.atlassian.servicedesk.spi.sla.condition

An SLA condition can evaluate issue state

TimeMetricService - Interface in com.atlassian.servicedesk.api.sla.metrics

Provides methods to query about TimeMetric objects.

toArray() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions

toEither(Optional<R>, Supplier<L>) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit

Allows you to convert JDK8 Optional into a Fugue Either with the optional value in as the right if present.

toList(Option<T>) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit

Converts an option to a list.

toObject(T) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit

Somes times in FP lands you need to turn generic types into the most basic type of all.

toOption(Optional<T>) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit

Allows you to convert JDK8 Optional into a Fugue Option

toOptional(Option<T>) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit

Allows you to convert JDK8 Optional into a Fugue Option

toPagedResponse(LimitedPagedRequest, List<T>) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

Reduces a list of items to the system enforced limited page size.

toString() - Method in class com.atlassian.servicedesk.api.field.FieldId

toString() - Method in class com.atlassian.servicedesk.api.field.FieldInputValue

toString() - Method in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource

toString() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion

toString() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions

toString() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl

toString() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

toString() - Method in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest

transform(PagedResponse<F>, Function<F, T>) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

Converts a given PageResponse contains items of type F into an equivalent PageResponse with items of type T, transformed by the given mapper.

U

UncheckedUser - Interface in com.atlassian.servicedesk.api.user

SDUser which is unchecked, that is the wrapped ApplicationUser could be null.

unwrap(Collection<CheckedUser>) - Method in interface com.atlassian.servicedesk.api.user.UserFactory

Map a list of CheckedUser to a list of ApplicationUser.

updateCustomerRequest(ApplicationUser, CustomerRequestUpdateParameters) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService

Update the CustomerRequest using the given parameters

updateRequestType(ApplicationUser, RequestTypeUpdateParameters) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService

Deprecated.

use ServiceDeskCustomerRequestService.updateCustomerRequest(ApplicationUser, CustomerRequestUpdateParameters) instead

Update the RequestType of the CustomerRequest

updateRequestTypeByIdAndProjectId(Integer, Long, RequestType) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService

UserFactory - Interface in com.atlassian.servicedesk.api.user

Factory to handle conversions between SDUser and JIRA ApplicationUser classes.

V

ValidatedInternalCommentParameters - Interface in com.atlassian.servicedesk.api.comment

Represents validated comment parameters that can be used to create an internal comment.

ValidatedPublicCommentParameters - Interface in com.atlassian.servicedesk.api.comment

Represents validated comment parameters that can be used to create a public comment.

validateInternalComment(ApplicationUser, CreateInternalCommentParameters) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService

Deprecated.

use ServiceDeskCommentService.createServiceDeskComment(ApplicationUser, ServiceDeskCommentCreateParameters)

validatePublicComment(ApplicationUser, CreatePublicCommentParameters) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService

Deprecated.

use ServiceDeskCommentService.createServiceDeskComment(ApplicationUser, ServiceDeskCommentCreateParameters)

validValues() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField

List of valid options as field's value if applicable, or empty otherwise

value() - Method in class com.atlassian.servicedesk.api.field.FieldId

Raw value of the field ID

value() - Method in class com.atlassian.servicedesk.api.field.FieldInputValue

value(String) - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl.BuilderImpl

value() - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl

value(String) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue.Builder

value() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue

The value of this field value

value() - Method in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource

The unique value of the source channel

valueOf(String) - Static method in enum com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_OWNERSHIP

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_STATUS

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.atlassian.servicedesk.api.sla.condition.HitEvent

Returns the enum constant of this type with the specified name.

valueOf(String) - Static method in enum com.atlassian.servicedesk.api.sla.condition.MatchEvent

Returns the enum constant of this type with the specified name.

values() - Static method in enum com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_OWNERSHIP

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_STATUS

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.atlassian.servicedesk.api.sla.condition.HitEvent

Returns an array containing the constants of this enum type, in the order they are declared.

values() - Static method in enum com.atlassian.servicedesk.api.sla.condition.MatchEvent

Returns an array containing the constants of this enum type, in the order they are declared.

Version - Interface in com.atlassian.servicedesk.api.info

Represents a software version

W

withId(String) - Static method in class com.atlassian.servicedesk.api.field.FieldId

Create a new instance using the raw JIRA Field ID

withOrder(Option<Integer>) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeGroup

withValue(Object) - Static method in class com.atlassian.servicedesk.api.field.FieldInputValue

Create a new instance using the supplied value, which is shaped specific to the field being set.

withValue(String) - Static method in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource

Construct a custom source channel using your unique value.

wrap(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.user.UserFactory

Returns a CheckedUser from the application user or an error if an internal error occurred, or the ApplicationUser was null.

wrap(Collection<ApplicationUser>) - Method in interface com.atlassian.servicedesk.api.user.UserFactory

Map a list of ApplicationUser to a list of CheckedUser.

wrapUnchecked(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.user.UserFactory

Returns a UncheckedUser from the application user.

wrapUserKey(String) - Method in interface com.atlassian.servicedesk.api.user.UserFactory

This turns a user key into a JIRA Application User and then wraps it up.

wrapUsername(String) - Method in interface com.atlassian.servicedesk.api.user.UserFactory

This turns a username into a JIRA Application User and then wraps it up.

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