com.atlassian.servicedesk.api.customer

Interface CustomerContextService

@PublicApi
public interface CustomerContextService

A service project customer context allows any "named user" access to Jira Service Management and Jira Platform services.

This service allows you to setup customer context, execute some code and have the special Jira Service Management permissions apply to that called code.

Normally on the Jira platform, only licensed users can login and get permission-ed access to services. Jira Service Management, however, allows exceptions to this. In Jira Service Management EVERY named user is considered a "customer" when they are asking for help. This service allows you to enter a "customer context" to run code in the name of that user (free or otherwise).

WARNING : It is a breach of the Jira and Jira Service Management licence agreements to use this mechanism to subvert the software's terms and conditions. You must only use these methods when you are calling code services on behalf of customers, where that work is related to Jira Service Management.

Method Summary

Modifier and Type	Method and Description
boolean	isInCustomerContext()
<T> T	runInCustomerContext(NoExceptionsCallable<T> callable) Executes the code in a "customer context".
void	runInCustomerContext(Runnable runnable) Executes the code in a "customer context".
<T> T	runOutOfCustomerContext(NoExceptionsCallable<T> callable) Executes the code out of a "customer context".
void	runOutOfCustomerContext(Runnable runnable) Executes the code out of a "customer context".

Method Detail

runInCustomerContext

<T> T runInCustomerContext(NoExceptionsCallable<T> callable)

Executes the code in a "customer context". The special Jira Service Management permissions will apply to this call context.

This method is re-entrant and can be called multiple times within the same thread.

Type Parameters:

T - the return type

Parameters:

callable - the code to execute

Returns:

T the callable returned value

runInCustomerContext

void runInCustomerContext(Runnable runnable)

Executes the code in a "customer context". The special Jira Service Management permissions will apply to this call context.

This method is re-entrant and can be called multiple times within the same thread.

Parameters:

runnable - the code to execute

runOutOfCustomerContext

<T> T runOutOfCustomerContext(NoExceptionsCallable<T> callable)

Executes the code out of a "customer context". The special Jira Service Management permissions will NOT apply to this call context.

This method is re-entrant and can be called multiple times within the same thread.

Type Parameters:

T - the return type

Parameters:

callable - the code to execute

Returns:

T the callable returned value

runOutOfCustomerContext

void runOutOfCustomerContext(Runnable runnable)

Executes the code out of a "customer context". The special Jira Service Management permissions will NOT apply to this call context.

This method is re-entrant and can be called multiple times within the same thread.

Parameters:

runnable - the code to execute

isInCustomerContext

boolean isInCustomerContext()

Returns:

true if the running code is currently inside a customer context