com.atlassian.servicedesk.api.queue

Interface QueueService

@PublicApi
public interface QueueService

Provide access to Queue objects and their issues

Method Summary

Modifier and Type	Method and Description
Queue	addQueue(com.atlassian.jira.user.ApplicationUser user, QueueCreateParameters queueCreateParameters) Given the required QueueParameters create a new Queue in the service desk project
void	deleteQueue(com.atlassian.jira.user.ApplicationUser user, int serviceDeskId, int queueId) Delete Queue for the given id
int	getQueueLimitForProject() Gets the maximum number of queues allowed for a project
PagedResponse<Queue>	getQueues(com.atlassian.jira.user.ApplicationUser user, QueueQuery queueQuery) Get a page of Queue that satisfies the provided QueueQuery.
PagedResponse<com.atlassian.jira.issue.Issue>	getRequestsByQueue(com.atlassian.jira.user.ApplicationUser user, QueueRequestQuery query) Get a page of Issue belonging to the specified Queue
QueueCreateParameters.Builder	newQueueCreateParameterBuilder(int serviceDeskId, String queueName) Get a new QueueCreateParameters builder.
QueueQuery.Builder	newQueueQueryBuilder()
QueueRequestQuery.Builder	newQueueRequestQueryBuilder()
QueueUpdateParameters.Builder	newQueueUpdateParameterBuilder(int serviceDeskId, int queueId) Get a new QueueUpdateParameters builder.
List<Queue>	reorderQueues(com.atlassian.jira.user.ApplicationUser user, int serviceDeskId, List<Integer> newQueueOrderId) Reorder the list of Queue for a given service desk
Queue	updateQueue(com.atlassian.jira.user.ApplicationUser user, QueueUpdateParameters queueUpdateParameters) Given the required QueueParameters update the Queue in the service desk project.

Method Detail

newQueueQueryBuilder

QueueQuery.Builder newQueueQueryBuilder()

Returns:

a new QueueQuery.Builder instance to construct QueueQuery

getQueues

PagedResponse<Queue> getQueues(com.atlassian.jira.user.ApplicationUser user,
                               QueueQuery queueQuery)

Get a page of Queue that satisfies the provided QueueQuery.

Parameters:

user - the user executing the request

queueQuery - the query parameter

Returns:

a page of Queue

Throws:

ServiceDeskServiceException - on error

newQueueRequestQueryBuilder

QueueRequestQuery.Builder newQueueRequestQueryBuilder()

Returns:

a new QueueRequestQuery.Builder instance to construct QueueRequestQuery

getRequestsByQueue

PagedResponse<com.atlassian.jira.issue.Issue> getRequestsByQueue(com.atlassian.jira.user.ApplicationUser user,
                                                                 QueueRequestQuery query)

Get a page of Issue belonging to the specified Queue

Parameters:

user - the user executing the request

query - the query parameter

Returns:

a page of Issue

Throws:

ServiceDeskServiceException - on error

getQueueLimitForProject

int getQueueLimitForProject()

Gets the maximum number of queues allowed for a project

Returns:

queuesLimit limit of queues for a project

newQueueCreateParameterBuilder

QueueCreateParameters.Builder newQueueCreateParameterBuilder(int serviceDeskId,
                                                             @Nonnull
                                                             String queueName)

Get a new QueueCreateParameters builder.

Parameters:

serviceDeskId - The id of service desk for the queue

queueName - The name of the queue

Returns:

A new QueueCreateParameters.Builder instance to construct QueueCreateParameters

newQueueUpdateParameterBuilder

QueueUpdateParameters.Builder newQueueUpdateParameterBuilder(int serviceDeskId,
                                                             int queueId)

Get a new QueueUpdateParameters builder.

Parameters:

serviceDeskId - The service desk for the queue

queueId - The id of the queue to update

Returns:

A new QueueUpdateParameters.Builder instance to construct QueueUpdateParameters

addQueue

Queue addQueue(@Nonnull
               com.atlassian.jira.user.ApplicationUser user,
               @Nonnull
               QueueCreateParameters queueCreateParameters)

Given the required QueueParameters create a new Queue in the service desk project

Parameters:

user - the user executing the request

queueCreateParameters - the create parameters

Returns:

The newly created Queue

Throws:

ServiceDeskServiceException - on error

updateQueue

Queue updateQueue(@Nonnull
                  com.atlassian.jira.user.ApplicationUser user,
                  @Nonnull
                  QueueUpdateParameters queueUpdateParameters)

Given the required QueueParameters update the Queue in the service desk project. All fields present in the update parameters will override existing values and if a field is not present it will be ignored.

Parameters:

user - the user executing the request

queueUpdateParameters - the new queue parameters

Returns:

The updated queue Queue

Throws:

ServiceDeskServiceException - on error

deleteQueue

void deleteQueue(@Nonnull
                 com.atlassian.jira.user.ApplicationUser user,
                 int serviceDeskId,
                 int queueId)

Delete Queue for the given id

Parameters:

user - the user executing the request

serviceDeskId - the id of service desk

queueId - the id of the Queue to delete

Throws:

ServiceDeskServiceException - on error

reorderQueues

List<Queue> reorderQueues(@Nonnull
                          com.atlassian.jira.user.ApplicationUser user,
                          int serviceDeskId,
                          @Nonnull
                          List<Integer> newQueueOrderId)

Reorder the list of Queue for a given service desk

Parameters:

user - the user executing the request

serviceDeskId - the id of service desk

newQueueOrderId - the new order of Queue id's

Returns:

List of all Queue's in the new order

Throws:

ServiceDeskServiceException - on error