Index (JIRA Service Desk API 3.6.4-REL-0007 API)

A B C D E F G H I J L M N O P Q R S T U V W

A

ABP - Static variable in interface com.atlassian.servicedesk.api.license.ServiceDeskLicense
add(T) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder
addAll(Iterable<T>) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder
addCustomersToServiceDesk(ApplicationUser, ServiceDesk, Set<String>) - Method in interface com.atlassian.servicedesk.api.customer.CustomerService: Adds existing JSD customers to a Service Desk project.
addEntry(DateTime, MatchEvent) - Method in class com.atlassian.servicedesk.api.sla.condition.MatchConditionHistoryBuilder: Add an entry to the history.
addHit(DateTime) - Method in class com.atlassian.servicedesk.api.sla.condition.HitConditionHistoryBuilder: Add a hit to the history
addOrganizationToServiceDesk(ApplicationUser, OrganizationServiceDeskUpdateParameters) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Adds an organization to a servicedesk if the user is an agent of that servicedesk
addRequestParticipants(ApplicationUser, RequestParticipantUpdateParameters) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService: Add a list of ApplicationUser as participant to a given CustomerRequest.
addUsersToOrganization(ApplicationUser, UsersOrganizationUpdateParameters) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Add users to a specified organization
answerApproval(ApplicationUser, Approval, ApprovalDecisionType) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService: Answer to an approval of a given approvalId The answer could be approve or decline Required permissions: - User is an approver of the approval - User can view the request that the approval belongs to
API - Static variable in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource: Source channel from which CustomerRequests are created by JIRA Service Desk's REST API or Java API
Approval - Interface in com.atlassian.servicedesk.api.approval: Representation of an approval
ApprovalDecisionType - Enum in com.atlassian.servicedesk.api.approval: Represents either an approved or rejected decision.
ApprovalQuery - Interface in com.atlassian.servicedesk.api.approval: Parameters to query Approval
ApprovalQuery.Builder - Interface in com.atlassian.servicedesk.api.approval
ApprovalService - Interface in com.atlassian.servicedesk.api.approval
Approver - Interface in com.atlassian.servicedesk.api.approval: Representation of an approval
asCheckedUser() - Method in interface com.atlassian.servicedesk.api.user.UncheckedUser: Convert this UncheckedUser into an optional CheckedUser.
asString(Expansions) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser: Converts a Expansions collection into a single string.
asString(Expansion[]) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser: Converts a collection of Expansions into a single string.
asUncheckedUser() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser: Convert this CheckedUser into a UncheckedUser that will never be anonymous
author() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters
author(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder
author - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters
author - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
author(ApplicationUser) - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder

B

body() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters: Optional text body of the Comment.
body(String) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder
body - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters
body - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
body(String) - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalQuery.Builder
build() - Method in class com.atlassian.servicedesk.api.comment.CreateInternalCommentParameters.Builder
build() - Method in class com.atlassian.servicedesk.api.comment.CreatePublicCommentParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder
build() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.customer.CustomerCreateParameters.Builder
build() - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl.BuilderImpl
build() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue.Builder
build() - Method in interface com.atlassian.servicedesk.api.organization.CreateOrganizationParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationServiceDeskUpdateParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationsQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.organization.UsersInOrganizationQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.organization.UsersOrganizationUpdateParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.project.creation.MigrateProjectParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Build the parameters
build() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.request.RequestTypeUpdateParameters.Builder: Deprecated.
build() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters.Builder: Build the parameters object
build() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionQuery.Builder
build() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
build() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: Build the query
build() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQueryParameters.Builder: Deprecated.
build() - Method in class com.atlassian.servicedesk.api.sla.condition.HitConditionHistoryBuilder: Build a history object
build() - Method in class com.atlassian.servicedesk.api.sla.condition.MatchConditionHistoryBuilder: Build a MatchConditionHistory object
build() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder
build() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder
Builder() - Constructor for class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
builder() - Static method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl
Builder() - Constructor for class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder

C

call() - Method in interface com.atlassian.servicedesk.api.customer.NoExceptionsCallable: Computes a result
canAddRequestParticipants() - Method in interface com.atlassian.servicedesk.api.field.CustomerRequestCreateMeta: True if the logging in user can create a request with other users as participants.
canAnswerApproval(ApplicationUser, Approval) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService: Return true if user can answer this approval or false if: - user is not approver of the passed in approval - the approval is not pending anymore - the issue that the approval belong to does not have the same current status as the approval configured - user already made decision
canExpand(String) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
canRaiseOnBehalfOf() - Method in interface com.atlassian.servicedesk.api.field.CustomerRequestCreateMeta: True if the logging in user can create a request on behalf of other user.
CheckedUser - Interface in com.atlassian.servicedesk.api.user: Checked SDUser implementation.
checkRecursiveExpansion(String) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions: Checks to see if the passed in expansion string is expanded again somewhere in the expansions map.
children(List<RequestTypeFieldValue>) - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl.BuilderImpl
children() - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl
children(List<RequestTypeFieldValue>) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue.Builder
children() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue: Nested valid values as children of this field value if applicable, or empty otherwise
com.atlassian.servicedesk.api - package com.atlassian.servicedesk.api: NOTE: These interfaces are public and are for consumption by non-Atlassian plugins and consideration will be given to and guarantees made for its compatibility between releases.
com.atlassian.servicedesk.api.approval - package com.atlassian.servicedesk.api.approval
com.atlassian.servicedesk.api.comment - package com.atlassian.servicedesk.api.comment
com.atlassian.servicedesk.api.customer - package com.atlassian.servicedesk.api.customer
com.atlassian.servicedesk.api.event - package com.atlassian.servicedesk.api.event
com.atlassian.servicedesk.api.field - package com.atlassian.servicedesk.api.field
com.atlassian.servicedesk.api.field.impl - package com.atlassian.servicedesk.api.field.impl
com.atlassian.servicedesk.api.info - package com.atlassian.servicedesk.api.info
com.atlassian.servicedesk.api.license - package com.atlassian.servicedesk.api.license
com.atlassian.servicedesk.api.organization - package com.atlassian.servicedesk.api.organization
com.atlassian.servicedesk.api.permission - package com.atlassian.servicedesk.api.permission
com.atlassian.servicedesk.api.portal - package com.atlassian.servicedesk.api.portal
com.atlassian.servicedesk.api.project.creation - package com.atlassian.servicedesk.api.project.creation
com.atlassian.servicedesk.api.queue - package com.atlassian.servicedesk.api.queue
com.atlassian.servicedesk.api.request - package com.atlassian.servicedesk.api.request
com.atlassian.servicedesk.api.request.participant - package com.atlassian.servicedesk.api.request.participant
com.atlassian.servicedesk.api.request.transition - package com.atlassian.servicedesk.api.request.transition
com.atlassian.servicedesk.api.requesttype - package com.atlassian.servicedesk.api.requesttype
com.atlassian.servicedesk.api.sla.condition - package com.atlassian.servicedesk.api.sla.condition
com.atlassian.servicedesk.api.sla.event - package com.atlassian.servicedesk.api.sla.event
com.atlassian.servicedesk.api.sla.info - package com.atlassian.servicedesk.api.sla.info
com.atlassian.servicedesk.api.sla.metrics - package com.atlassian.servicedesk.api.sla.metrics
com.atlassian.servicedesk.api.user - package com.atlassian.servicedesk.api.user
com.atlassian.servicedesk.api.util.expansion - package com.atlassian.servicedesk.api.util.expansion
com.atlassian.servicedesk.api.util.fp - package com.atlassian.servicedesk.api.util.fp
com.atlassian.servicedesk.api.util.paging - package com.atlassian.servicedesk.api.util.paging
com.atlassian.servicedesk.spi - package com.atlassian.servicedesk.spi: NOTE: These interfaces are public and are for consumption by non-Atlassian plugins and consideration will be given to and guarantees made for its compatibility between releases.
com.atlassian.servicedesk.spi.email.replystripping - package com.atlassian.servicedesk.spi.email.replystripping
com.atlassian.servicedesk.spi.sla.condition - package com.atlassian.servicedesk.spi.sla.condition
combine(Object...) - Static method in class com.atlassian.servicedesk.api.util.expansion.Expansion: Creates an Expansion made up of the given parts.
comment(String) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters.Builder: Comment to add during the transition
comment() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters: Get the comment
commentProperties - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
commentProperties(Map<String, JSONObject>) - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
commentProperties - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters
create(PagedRequest, int) - Static method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
create(int) - Static method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
create(int, int, int) - Static method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
createCustomer(ApplicationUser, CustomerCreateParameters) - Method in interface com.atlassian.servicedesk.api.customer.CustomerService: Creates a JSD customer.
createCustomerRequest(ApplicationUser, CustomerRequestCreateParameters) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Create a customer request using the given parameter
created - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
created(Date) - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
created - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters
createInternalComment(ApplicationUser, ValidatedInternalCommentParameters) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService: Deprecated.
use ServiceDeskCommentService.createServiceDeskComment(ApplicationUser, ServiceDeskCommentCreateParameters)
CreateInternalCommentParameters - Class in com.atlassian.servicedesk.api.comment: This holds all the parameters that are used to create an internal service desk comment.
CreateInternalCommentParameters.Builder - Class in com.atlassian.servicedesk.api.comment
createOrganization(ApplicationUser, CreateOrganizationParameters) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Creates a new customer organization.
CreateOrganizationParameters - Interface in com.atlassian.servicedesk.api.organization: Information supplied to OrganizationService.createOrganization(com.atlassian.jira.user.ApplicationUser, com.atlassian.servicedesk.api.organization.CreateOrganizationParameters) to create a new organization
CreateOrganizationParameters.Builder - Interface in com.atlassian.servicedesk.api.organization
createPublicComment(ApplicationUser, ValidatedPublicCommentParameters) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService: Deprecated.
use ServiceDeskCommentService.createServiceDeskComment(ApplicationUser, ServiceDeskCommentCreateParameters)
CreatePublicCommentParameters - Class in com.atlassian.servicedesk.api.comment: This holds all the parameters that are used to create a public service desk comment.
CreatePublicCommentParameters.Builder - Class in com.atlassian.servicedesk.api.comment
createRequestType(ApplicationUser, RequestTypeCreateParameters) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService: Create a new RequestType with using the provided RequestTypeCreateParameters.
createRequestType(long, int, String, String, long, List<Integer>) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService
createServiceDeskComment(ApplicationUser, ServiceDeskCommentCreateParameters) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService: Create a new Service Desk comment with the provided ApplicationUser as the author
currentStatus() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest: Current status of the customer request
CustomerContextService - Interface in com.atlassian.servicedesk.api.customer: A Service Desk customer context allows any "named user" access to JIRA Service Desk and JIRA Platform services.
CustomerCreateParameters - Interface in com.atlassian.servicedesk.api.customer: Information supplied to CustomerService.createCustomer(com.atlassian.jira.user.ApplicationUser, com.atlassian.servicedesk.api.customer.CustomerCreateParameters) to create a new customer
CustomerCreateParameters.Builder - Interface in com.atlassian.servicedesk.api.customer
CustomerOrganization - Interface in com.atlassian.servicedesk.api.organization: Representation of an organization
customerOrganization(CustomerOrganization) - Method in interface com.atlassian.servicedesk.api.organization.UsersInOrganizationQuery.Builder
CustomerRequest - Interface in com.atlassian.servicedesk.api.request: A service desk customer request
customerRequest(Long) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery.Builder
customerRequest() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery: The ID of the Issue backing theCustomerRequest whose participants will be returned
customerRequest(CustomerRequest) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters.Builder: Set the CustomerRequest to modify participants
customerRequest() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters
CustomerRequest.CustomerRequestStatus - Interface in com.atlassian.servicedesk.api.request: Status of a customer request
CustomerRequestChannelSource - Class in com.atlassian.servicedesk.api.request: The source channel from which the CustomerRequest created.
customerRequestChannelSource(CustomerRequestChannelSource) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: The request channel source from which the request is created
customerRequestChannelSource() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters: The source channel from which the request is created
CustomerRequestChannelSourceI18nService - Interface in com.atlassian.servicedesk.api.request
CustomerRequestChannelSourceI18nService.CustomerRequestChannelRenderedName - Interface in com.atlassian.servicedesk.api.request: Render of a CustomerRequestChannelSource
CustomerRequestCreateMeta - Interface in com.atlassian.servicedesk.api.field: Present a list of fields used to create a customer request.
CustomerRequestCreateParameters - Interface in com.atlassian.servicedesk.api.request: Parameters to create an CustomerRequest
CustomerRequestCreateParameters.Builder - Interface in com.atlassian.servicedesk.api.request
CustomerRequestQuery - Interface in com.atlassian.servicedesk.api.request: Parameters to query CustomerRequest which a user has access to.
CustomerRequestQuery.Builder - Interface in com.atlassian.servicedesk.api.request: Builder to construct the CustomerRequestQuery.
CustomerRequestQuery.REQUEST_OWNERSHIP - Enum in com.atlassian.servicedesk.api.request
CustomerRequestQuery.REQUEST_STATUS - Enum in com.atlassian.servicedesk.api.request
CustomerRequestStatusQuery - Interface in com.atlassian.servicedesk.api.request: Parameters to query CustomerRequest.CustomerRequestStatus of a CustomerRequest
CustomerRequestStatusQuery.Builder - Interface in com.atlassian.servicedesk.api.request: Builder to construct the CustomerRequestStatusQuery.
CustomerRequestUpdateParameters - Interface in com.atlassian.servicedesk.api.request: Parameters to update an CustomerRequest
CustomerRequestUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.request: Builder to construct the CustomerRequestUpdateParameters
CustomerService - Interface in com.atlassian.servicedesk.api.customer
CustomerTransition - Interface in com.atlassian.servicedesk.api.request.transition: Customer transition configuration.
CustomerTransitionExecutionParameters - Interface in com.atlassian.servicedesk.api.request.transition: Defines the infomation required to execute a customer transition
CustomerTransitionExecutionParameters.Builder - Interface in com.atlassian.servicedesk.api.request.transition: Builder for customer transition execution parameters.
CustomerTransitionQuery - Interface in com.atlassian.servicedesk.api.request.transition: Parameters to query available CustomerTransition of a CustomerRequest
CustomerTransitionQuery.Builder - Interface in com.atlassian.servicedesk.api.request.transition: Builder to construct the CustomerTransitionQuery.
CustomerTransitionService - Interface in com.atlassian.servicedesk.api.request.transition: Used to allow a customer to transition a CustomerRequest
customField(CustomField) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder
customField() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery

D

DEFAULT_THINGS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: If no limit is specified, then we use this value
DefaultPagingLimits - Class in com.atlassian.servicedesk.api.util.paging: Paging has limits and here they are.
DefaultPagingLimits() - Constructor for class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits
delete(ApplicationUser, Integer) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Checks whether the user is JIRA admin and an agent.
deleteRequestTypeByIdAndProjectId(Integer, Long) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService: Delete a request type by ID.
description() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField: Description of the field
description(String) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
description() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters: Optional description of this RequestType.

E

email(String) - Method in interface com.atlassian.servicedesk.api.customer.CustomerCreateParameters.Builder
EMAIL - Static variable in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource: Source channel from which CustomerRequests are created by JIRA Service Desk's email to create function
EMPTY - Static variable in class com.atlassian.servicedesk.api.util.expansion.Expansions
empty(boolean) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: Returns an empty PagedResponse with the specified hasNextPage flag
empty(boolean, PagedRequest) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: Returns an empty PagedResponse
empty(boolean, LimitedPagedRequest) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: Returns an empty PagedResponse
equals(Object) - Method in class com.atlassian.servicedesk.api.field.FieldId
equals(Object) - Method in class com.atlassian.servicedesk.api.field.FieldInputValue
equals(Object) - Method in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource
equals(Object) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion
equals(Object) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
equals(Object) - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
evaluate(Issue, SLAChangeEvent) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition: Evaluate the condition for a given issue and event
evaluate(Issue, SLAChangeEvent) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition: Evaluate the condition for a given issue and event
executeCustomerTransition(ApplicationUser, CustomerTransitionExecutionParameters) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionService: Executes a CustomerTransition for a CustomerRequest
Expansion - Class in com.atlassian.servicedesk.api.util.expansion: Represents a property on a model object and the sub-properties of that property that should be filled in by the service when returning the model object.
Expansion(String) - Constructor for class com.atlassian.servicedesk.api.util.expansion.Expansion
Expansion(String, Expansions) - Constructor for class com.atlassian.servicedesk.api.util.expansion.Expansion
Expansions - Class in com.atlassian.servicedesk.api.util.expansion: Represents a collection of Expansion' properties on a model object should be filled in by the service when returning the model object.
Expansions(Expansion...) - Constructor for class com.atlassian.servicedesk.api.util.expansion.Expansions
Expansions(Iterable<Expansion>) - Constructor for class com.atlassian.servicedesk.api.util.expansion.Expansions
ExpansionsParser - Class in com.atlassian.servicedesk.api.util.expansion: Converts Expansions to and from a String for use with REST calls say.
ExpansionsParser() - Constructor for class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser

F

FieldId - Class in com.atlassian.servicedesk.api.field: Represents a JIRA Field.getId() instance
fieldId() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField: The ID of the field
FieldInputValue - Class in com.atlassian.servicedesk.api.field: Represents a value passed in via the API when creating a Request.
fieldValue(FieldId, FieldInputValue) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Add a pair field and its value
fieldValues(Map<FieldId, FieldInputValue>) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Set fields and values
fieldValues() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters: A map of FieldId and their FieldInputValues used when creating the request.
filteredPageResponse(LimitedPagedRequest, List<T>, Predicate<? super T>) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: Reduces a list of items for a limited request by the predicate provided.
filterHidden(Boolean) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: Limit results to request types that are not hidden (eg, have no groups)
findFirst() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse
findFirst() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
flatMap(List<T>, Function<T, List<R>>) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit: Allow you flat map a List of type T into a List of type R with less stream syntax
foldToObject(Either<L, R>) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit: Some times you just need the Either's value as an Object.
forJIRA() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser: The user value can be NOT BE NULL from a CheckUser instance (as opposed to a SDUser instance)
forJIRA() - Method in interface com.atlassian.servicedesk.api.user.SDUser: Allows us to CLEARLY see the transition from SD to JIRA
forKey(String) - Static method in enum com.atlassian.servicedesk.api.approval.ApprovalDecisionType
format(ApplicationUser, long) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService.DurationFormatter: Formats the duration into a friendly format
formatShort(ApplicationUser, long) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService.DurationFormatter: Formats the duration into a short friendly format
FpKit - Class in com.atlassian.servicedesk.api.util.fp: A set of functional helper methods to help when working with Fugue constructs and JDK8 constructs
FpKit() - Constructor for class com.atlassian.servicedesk.api.util.fp.FpKit
from(Iterable<T>, boolean) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: A builder of PagedResponse's that starts with the specified list
fromSingle(boolean, T) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: A builder of PagedResponse's that starts with the single element
fullName(String) - Method in interface com.atlassian.servicedesk.api.customer.CustomerCreateParameters.Builder

G

getAllHitConditions(Project) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory: Get all conditions applicable for a given project
getAllMatchConditions(Project) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory: Get all conditions applicable for a given project
getAllRequestTypes(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService: Deprecated.
use RequestTypeService.getRequestTypes(ApplicationUser, RequestTypeQuery) instead
Retrieves a list of RequestType that a user has permission to see
getApprovalById(ApplicationUser, int) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService: Return an Approval for a given approvalId or AnError if: - user does not have permission to view issue in customer portal context - Approval was not found for the given approvalId
getApprovals(ApplicationUser, ApprovalQuery) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService: Retrieve a page of Approval of a particular ApprovalQuery
getApproverDecision() - Method in interface com.atlassian.servicedesk.api.approval.Approver: Get decision of Approver
getApprovers(ApplicationUser, Approval) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService: Return a list of Approver for a given approval
getApproverUser() - Method in interface com.atlassian.servicedesk.api.approval.Approver: Get ApplicationUser of Approver
getAttachments() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskComment
getAuthor() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters
getBody() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters
getBreached() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
getBreached() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
getBreachTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
getBugFixVersion() - Method in interface com.atlassian.servicedesk.api.info.Version
getBuildChangeSet() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
getBuildDate() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
getById(ApplicationUser, Integer) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Checks whether the user is an agent or a member of the organization.
getChangeItemForField(String) - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent: One of the changes (multi valued field) of the given field in the event, if the given fieldName equals the name of one of the ChangeItemBean in the event the old and the new value do not equal (don't have the same value and are not both null)
getChangeItems() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent: The changes that were made to the issue with the action that caused the event.
getCheckedUser() - Method in interface com.atlassian.servicedesk.api.user.UserFactory: Helper method to wrap getCurrentUserByType[CheckedUser].
getComment() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskComment
getComment() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent
getComment() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent: The comment of the originating event or empty.
getCommentProperties() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters
getCommentsOfRequest(ApplicationUser, ServiceDeskCommentQuery) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService: Retrieve a page of ServiceDeskComment of a particular CustomerRequest
getCompletedCycles() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformation
getCompletedDate() - Method in interface com.atlassian.servicedesk.api.approval.Approval: Completion date of Approval when the decision is set.
getCreated() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters
getCreatedDate() - Method in interface com.atlassian.servicedesk.api.approval.Approval: Creation date of Approval
getCustomerRequestCreateMeta(ApplicationUser, RequestTypeFieldQuery) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldService: Retrieve the CustomerRequestCreateMeta which can be used to create a CustomerRequest.
getCustomerRequests(ApplicationUser, CustomerRequestQuery) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Retrieve a page of CustomerRequest that satisfies the query parameters
getCustomerRequestStatus(ApplicationUser, CustomerRequestStatusQuery) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Retrieve a page of CustomerRequest.CustomerRequestStatus of a CustomerRequest by chronological order in which the status transition taken place
getCustomerTransitions(ApplicationUser, CustomerTransitionQuery) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionService: Retrieves a list of available CustomerTransition
getCustomFieldId() - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetric: Returns the id of the custom field corresponding to the time metric
getDateTime() - Method in interface com.atlassian.servicedesk.api.sla.condition.MatchConditionHistory.Entry: Get the date of this entry
getDecision() - Method in interface com.atlassian.servicedesk.api.approval.Approval: The final decision of Approval
getDescription() - Method in interface com.atlassian.servicedesk.api.portal.Portal: Description of the portal
getDescription() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: Gets the description of the request type
getDisplayChannelSource(ApplicationUser, CustomerRequestChannelSource) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestChannelSourceI18nService
getDisplayName() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser
getDurationFormatter() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService
getElapsedTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
getElapsedTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
getEmail() - Method in interface com.atlassian.servicedesk.api.customer.CustomerCreateParameters
getEmailAddress() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser
getEntries() - Method in interface com.atlassian.servicedesk.api.sla.condition.MatchConditionHistory: Get all match history entries, sorted by date
getFields() - Method in interface com.atlassian.servicedesk.api.queue.Queue
getFilterHidden() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: Limit results to request types that are not hidden (eg, have no groups)
getFullName() - Method in interface com.atlassian.servicedesk.api.customer.CustomerCreateParameters
getGoalDuration() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
getGoalDuration() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
getGroupLevel() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters
getGroups() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: The RequestTypeGroup that this RequestType belongs to.
getHelpText() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: Get the help text which provides instruction on how to use the request type.
getHistory(Issue) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition: Digs through issue history to reconstruct when the condition matched the issue.
getHistory(Issue) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition: Digs through issue history to reconstruct when the condition matched the issue.
getHitCondition(String) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory: Get a condition by id.
getHits() - Method in interface com.atlassian.servicedesk.api.sla.condition.HitConditionHistory: Get the list of hits, sorted by date.
getIconId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: The id of the icon associated with this request type.
getId() - Method in interface com.atlassian.servicedesk.api.approval.Approval: Id of Approval
getId() - Method in interface com.atlassian.servicedesk.api.organization.CustomerOrganization: Get Id of CustomerOrganization
getId() - Method in interface com.atlassian.servicedesk.api.portal.Portal: Id of the Portal
getId() - Method in interface com.atlassian.servicedesk.api.queue.Queue
getId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: Gets the id of the request type
getId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeGroup
getId() - Method in interface com.atlassian.servicedesk.api.ServiceDesk
getId() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformation
getId() - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetric: Returns the id of the time metric
getId() - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition: Get the unique id for this condition
getId() - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition: Get the unique id for this condition
getInfo(ApplicationUser, SlaInformationQuery) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService: This will return information about an issue's SLAs based on the query parameters
getIssue() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters
getIssue() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent
getIssue() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest: The backing Issue of this request
getIssue() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent: The issue that is involved in the originating event.
getIssueCount() - Method in interface com.atlassian.servicedesk.api.queue.Queue
getIssueId() - Method in interface com.atlassian.servicedesk.api.approval.Approval: Issue Id the Approval associated with
getIssueTypeId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: Gets the id of the IssueType that is associated with this request type
getJql() - Method in interface com.atlassian.servicedesk.api.queue.Queue
getKey() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser
getLicense() - Method in interface com.atlassian.servicedesk.api.license.ServiceDeskLicenseService: Gets the ServiceDeskLicense for instance
getLicenseType() - Method in interface com.atlassian.servicedesk.api.license.ServiceDeskLicense: Deprecated.
This method is not applicable anymore and will always return ABP
getLicenseType() - Method in interface com.atlassian.servicedesk.api.license.ServiceDeskLicenseService: Deprecated.
This method is not applicable anymore and will always return ABP
getLimit() - Method in interface com.atlassian.servicedesk.api.util.paging.LimitedPagedRequest
getLimit() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
getLimit() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedRequest
getLimit() - Method in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
getLocale() - Method in interface com.atlassian.servicedesk.api.user.SDUser
getMajorVersion() - Method in interface com.atlassian.servicedesk.api.info.Version
getMatchCondition(String) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory: Get a condition by id.
getMatchEvent() - Method in interface com.atlassian.servicedesk.api.sla.condition.MatchConditionHistory.Entry: Get the match event of this entry
getMaxLimit() - Method in interface com.atlassian.servicedesk.api.util.paging.LimitedPagedRequest
getMaxLimit() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
getMinorVersion() - Method in interface com.atlassian.servicedesk.api.info.Version
getName() - Method in interface com.atlassian.servicedesk.api.approval.Approval: Name of Approval
getName() - Method in interface com.atlassian.servicedesk.api.organization.CustomerOrganization: Get name of CustomerOrganization
getName() - Method in interface com.atlassian.servicedesk.api.portal.Portal: Name of the portal
getName() - Method in interface com.atlassian.servicedesk.api.queue.Queue
getName() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: Gets name of the request type
getName() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeGroup
getName() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformation
getName() - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetric: Returns the name of the time metric
getName() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser
getName(I18nHelper) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricCondition: Get the name of this condition
getNameHtml(I18nHelper) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition: Get the name of this condition
getNameHtml(I18nHelper) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition: Get the name of this condition
getOngoingCycle() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformation
getOrder() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeGroup
getOrganizations(ApplicationUser, OrganizationsQuery) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Returns a list of organizations in the JIRA instance based on query parameters.
getOriginalTransitionName() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition: Title of the underlying transition
getOverrideTransitionName() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition: Configured title override.
getOverrideTransitionSubmitName() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition: Configured submit name override.
getPagedRequest() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse
getPagedRequest() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
getPaused() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
getPlatformVersion() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
getPortalForId(ApplicationUser, long) - Method in interface com.atlassian.servicedesk.api.portal.PortalService: Returns an Either with the Portal associated with the given portal id or AnError if: - Portal was not found - Service Desk was disabled - The user is does not have permission to access portal
getPortalForProject(ApplicationUser, Project) - Method in interface com.atlassian.servicedesk.api.portal.PortalService
getPortalId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType: Deprecated.
to be removed
Gets the id of the portal that this request type belongs to
getProject() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent: The project the originating event published in.
getProjectId() - Method in interface com.atlassian.servicedesk.api.ServiceDesk
getProjectName() - Method in interface com.atlassian.servicedesk.api.ServiceDesk
getPropertyName() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion
getQualifier() - Method in interface com.atlassian.servicedesk.api.info.Version
getQueueLimitForProject() - Method in interface com.atlassian.servicedesk.api.queue.QueueService: Gets the maximum number of queues allowed for a project
getQueues(ApplicationUser, QueueQuery) - Method in interface com.atlassian.servicedesk.api.queue.QueueService: Get a page of Queue that satisfies the provided QueueQuery.
getRemainingTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
getRemainingTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
getRenderedName() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestChannelSourceI18nService.CustomerRequestChannelRenderedName: Display name of the channel source
getRequestForIssue(ApplicationUser, Issue) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Deprecated.
use ServiceDeskCustomerRequestService.getCustomerRequests(ApplicationUser, CustomerRequestQuery) instead
Retrieves a CustomerRequest that is associated with the given issue
getRequestForIssueOverrideSecurity(Issue) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Deprecated.
use ServiceDeskCustomerRequestService.getCustomerRequests(ApplicationUser, CustomerRequestQuery) instead
Retrieves a CustomerRequest that is associated with the given issue ignoring all security constraints.
You should not use this method normally, use ServiceDeskCustomerRequestService.getRequestForIssue(ApplicationUser, Issue) instead, this should only be used when performing administrative tasks where you need access to a request regardless of permissions or without a user.
getRequestForKey(ApplicationUser, String) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Deprecated.
use ServiceDeskCustomerRequestService.getCustomerRequests(ApplicationUser, CustomerRequestQuery) instead
Retrieves a CustomerRequest that is associated with the given issue key
getRequestForKeyOverrideSecurity(String) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Deprecated.
user ServiceDeskCustomerRequestService.getCustomerRequests(ApplicationUser, CustomerRequestQuery) instead
Retrieves a CustomerRequest that is associated with the given issue key ignoring all security constraints.
You should not use this method normally, use ServiceDeskCustomerRequestService.getRequestForKey(ApplicationUser, java.lang.String) instead, this should only be used when performing administrative tasks where you need access to a request regardless of permissions or without a user.
getRequestParticipants(ApplicationUser, RequestParticipantQuery) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService: Get a page of ApplicationUser who satisfy the query parameters
getRequestsByQueue(ApplicationUser, QueueRequestQuery) - Method in interface com.atlassian.servicedesk.api.queue.QueueService: Get a page of Issue belonging to the specified Queue
getRequestTypeByIdAndProjectId(Integer, Long) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService: Get a request type by ID.
getRequestTypeForIssue(ApplicationUser, Issue) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService: Deprecated.
use RequestTypeService.getRequestTypes(ApplicationUser, RequestTypeQuery) instead
Retrieves a RequestType for a Issue
getRequestTypeForIssueOverrideSecurity(Issue) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService: Deprecated.
use RequestTypeService.getRequestTypes(ApplicationUser, RequestTypeQuery) instead
Retrieves a RequestType for a Issue ignoring all security constraint
You should not use this method normally, use RequestTypeService.getRequestTypeForIssue(com.atlassian.jira.user.ApplicationUser, com.atlassian.jira.issue.Issue) instead, this should only be used when performing administrative tasks where you need access to a request type regardless of permissions or without a user.
getRequestTypeForRequest(ApplicationUser, CustomerRequest) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService: Deprecated.
use RequestTypeService.getRequestTypes(ApplicationUser, RequestTypeQuery) instead
Retrieves a RequestType for a CustomerRequest
getRequestTypeForRequestOverrideSecurity(CustomerRequest) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService: Deprecated.
use RequestTypeService.getRequestTypes(ApplicationUser, RequestTypeQuery) instead
Retrieves a RequestType for a CustomerRequest ignoring all security constraint
You should not use this method normally, use RequestTypeService.getRequestTypeForIssue(com.atlassian.jira.user.ApplicationUser, com.atlassian.jira.issue.Issue) instead, this should only be used when performing administrative tasks where you need access to a request type regardless of permissions or without a user.
getRequestTypeId() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest: ID of the RequestType of this request
getRequestTypes(ApplicationUser, RequestTypeQuery) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService: Retrieve a list of RequestType that satifies the query parameters
getRequestTypes(ApplicationUser, RequestTypeQueryParameters) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService: Deprecated.
use RequestTypeService.getRequestTypes(ApplicationUser, RequestTypeQuery) instead
Retrieve a list of RequestType in the given Portal, or a specific RequestType if its requestTypeId is given
getRequestTypesByGroup(Integer, Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService
getRequestTypesForGroup(Integer, Long) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService
getResolutionId() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition: Id of the underlying transition
getRestrictedInfo() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
getResults() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse
getResults() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
getRoleLevelId() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters
getServiceDeskById(ApplicationUser, long) - Method in interface com.atlassian.servicedesk.api.ServiceDeskService: Retrieve a ServiceDesk by its ID
getServiceDeskCommentById(ApplicationUser, Long) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService: Gets a ServiceDeskComment from a comment id.
getServiceDeskCommentByJiraComment(ApplicationUser, Comment) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService: Deprecated.
use ServiceDeskCommentService.createServiceDeskComment(ApplicationUser, ServiceDeskCommentCreateParameters)
getServiceDeskForProject(Project) - Method in interface com.atlassian.servicedesk.api.ServiceDeskManager: Returns an Either with the ServiceDesk associated with the given Project or AnError if: - Service Desk was not found - Service Desk was disabled
getServiceDeskForProject(ApplicationUser, Project) - Method in interface com.atlassian.servicedesk.api.ServiceDeskService: Returns an Either of the ServiceDesk associated with the given Project or AnError if: - Service Desk was not found - Service Desk was disabled - User does not have access to the ServiceDesk
getServiceDeskId() - Method in interface com.atlassian.servicedesk.api.queue.Queue
getServiceDeskId() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest: ID of the parent ServiceDesk of this request
getServiceDesks(ApplicationUser, PagedRequest) - Method in interface com.atlassian.servicedesk.api.ServiceDeskService: Returns a page of service desks a user can see.
getSoftwareInfo(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.info.ServiceDeskSoftwareInfoService: Returns JIRA Service Desk software information
getStart() - Method in interface com.atlassian.servicedesk.api.util.paging.LimitedPagedRequest: Index of the first item to include in the result set.
getStart() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
getStart() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedRequest
getStart() - Method in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
getStartTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
getStartTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
getStatusId() - Method in interface com.atlassian.servicedesk.api.approval.Approval: The workflow status Id associated with Approval
getStopTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
getSubExpansions() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion
getSubExpansions(String) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
getTime() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent: Time the event was created.
getTime() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent: The created time of the originating event.
getTimeMetric(ApplicationUser, ServiceDesk, int) - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetricService: Returns a time metric within a service desk given its id
getTimeMetrics(ApplicationUser, ServiceDesk) - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetricService: Returns all the time metrics defined for a service desk
getToolTip() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestChannelSourceI18nService.CustomerRequestChannelRenderedName: Tooltip of the channel source
getTransitionId() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition: Id of the underlying transition
getTransitionName() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition: Transition title to be displayed to the customer.
getTransitionSubmitName() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition: Submit name to be displayed to the customer.
getUncheckedUser() - Method in interface com.atlassian.servicedesk.api.user.UserFactory: Helper method to wrap getCurrentUserByType[UncheckedUser].
getUser() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent
getUsersInOrganization(ApplicationUser, UsersInOrganizationQuery) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: get all the applicationUsers in a given organization
getVersion() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
getWithinCalendarHours() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
group(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: Limit results to request types that belong to the specified RequestTypeGroup id
group() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: Limit results to request types that belong to the specified RequestTypeGroup id
groupLevel - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
groupLevel(String) - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
groupLevel - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters

H

hasAgentLicense(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.license.ServiceDeskLicenseService: Checks whether the user has an agent license for instance.
hashCode() - Method in class com.atlassian.servicedesk.api.field.FieldId
hashCode() - Method in class com.atlassian.servicedesk.api.field.FieldInputValue
hashCode() - Method in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource
hashCode() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion
hashCode() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
hashCode() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
hasMore(boolean) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder
hasNextPage() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse: Indicates whether the source has more results after this page.
hasNextPage() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
helpText(String) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
helpText() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters: Optional help text of this RequestType.
HitConditionHistory - Interface in com.atlassian.servicedesk.api.sla.condition: Hit history returned by a hit condition
HitConditionHistoryBuilder - Class in com.atlassian.servicedesk.api.sla.condition: Builder for HitConditionHistory objects.
HitEvent - Enum in com.atlassian.servicedesk.api.sla.condition: Event returned by a HitCondition

I

i18NHelper() - Method in interface com.atlassian.servicedesk.api.user.SDUser
id(Long) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder
id() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery
includeIssueCount(boolean) - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder: Set whether to include issue count for the returned queues or not.
includeIssueCount() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery: Whether to include the number of issue belonging to Queue.
inCustomerContext(Callable<T>) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService: Deprecated.
Use CustomerContextService.runInCustomerContext(NoExceptionsCallable) instead. Boxing underlying exceptions causes log spam due to BrokenPipeExceptions being boxed and hence not recognised as such
inCustomerContext(Runnable) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService: Deprecated.
use CustomerContextService.runInCustomerContext(NoExceptionsCallable) instead
internalComment(Boolean) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder
internalComment() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery
isAdminAgent(ApplicationUser, ServiceDesk) - Method in interface com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService: Checks whether the user is an agent with project admin permission.
isAgent(ApplicationUser, ServiceDesk) - Method in interface com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService: Checks whether the user is an agent for the given service desk.
isAnonymous() - Method in interface com.atlassian.servicedesk.api.user.SDUser
isCreatedEvent() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent: true, if the comment event is thrown during a comment creation.
isCustomer(ApplicationUser, CustomerRequest) - Method in interface com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService: Checks whether the ApplicationUser is a customer for the given com.atlassian.servicedesk.api.request.
isCustomer(ApplicationUser, Issue) - Method in interface com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService: Checks whether the ApplicationUser is a customer for the given com.atlassian.servicedesk.api.request.
isEmpty() - Method in interface com.atlassian.servicedesk.api.sla.condition.HitConditionHistory: Is the history empty
isEmpty() - Method in class com.atlassian.servicedesk.api.sla.condition.HitConditionHistoryBuilder: Is the history currently empty
isEmpty() - Method in interface com.atlassian.servicedesk.api.sla.condition.MatchConditionHistory: Is the history empty?
isEmpty() - Method in class com.atlassian.servicedesk.api.sla.condition.MatchConditionHistoryBuilder: Is the history currently empty
isEmpty() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
isGreaterThan(Version) - Method in interface com.atlassian.servicedesk.api.info.Version: Returns true if this version is greater than the specified version
isGreaterThanOrEqualTo(Version) - Method in interface com.atlassian.servicedesk.api.info.Version: Returns true if this version is greater than if equal to the specified version
isInCustomerContext() - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService
isInverseMatch() - Method in enum com.atlassian.servicedesk.api.sla.condition.MatchEvent
isIssueCreatedEvent() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent: Returns if the originating event is a issue created event.
isLessThan(Version) - Method in interface com.atlassian.servicedesk.api.info.Version: Returns true if this version is less than the specified version
isLessThanOrEqualTo(Version) - Method in interface com.atlassian.servicedesk.api.info.Version: Returns true if this version is less than or equal to the specified version
isLicensedForUse() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
isLicenseValid() - Method in interface com.atlassian.servicedesk.api.license.ServiceDeskLicense: Is the license valid
isMatch() - Method in enum com.atlassian.servicedesk.api.sla.condition.MatchEvent
isPartOfIssueChange() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent: true, if the comment event is part of an issue edit/bulk edit operation (at least one of the issue fields changed).
isPublic() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskComment: Gets whether the comment is public or private.
isSendMail() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent: true, if an email should be send because of this event.
issue(Long) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalQuery.Builder
issue() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalQuery: This is currently the only supported query param for ApprovalQuery
issue(Issue) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder
issue() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters
issue - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
issue(Issue) - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
issue - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters
issue(Issue) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder
issue() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery
issue(Long) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
issue() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery: Identical retrieval the CustomerRequest backing by this Issue.
issue(long) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery.Builder
issue() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery: ID of the backing Issue of the CustomerRequest
issue(Issue) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters.Builder
issue() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters: The CustomerRequest being updated, backed by this Issue
issue(Issue) - Method in interface com.atlassian.servicedesk.api.request.RequestTypeUpdateParameters.Builder: Deprecated.
issue() - Method in interface com.atlassian.servicedesk.api.request.RequestTypeUpdateParameters: Deprecated.

The CustomerRequest backing by this Issue
issue(Long) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionQuery.Builder
issue() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionQuery: The backing Issue id of the CustomerRequest
issue(Long) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: Retrieve a specific RequestType associated to the customer request backed by this Issue, if any.
issue() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: Retrieve a specific RequestType associated to the customer request backed by this Issue, if any.
issue(Long) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder
issue() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery: The issue id is always required to query SLA information
issueType(IssueType) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
issueType() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters: The underlying IssueType of this RequestType.
isValid(Boolean) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: Limit results to only request types that are valid.
isValid() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: Limit results to only request types that are valid.
iterator() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl

J

JIRA - Static variable in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource: Source channel from which Issue's are created via JIRA

L

label(String) - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl.BuilderImpl
label() - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl
label(String) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue.Builder
label() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue: The display of this field value
LimitedPagedRequest - Interface in com.atlassian.servicedesk.api.util.paging: A PagedRequest guaranteed to have a limit capped to a developer provided value rather than a user provided value.
LimitedPagedRequestImpl - Class in com.atlassian.servicedesk.api.util.paging
LimitedPagedRequestImpl(PagedRequest, int) - Constructor for class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
LimitedPagedRequestImpl(int, int, int) - Constructor for class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl

M

map(Collection<? extends S>, Function<S, T>) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit: Allows you to map a Collection of S into a List of T with less stream syntax
map(Function<T, M>) - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse: Allows you to map a paged response of T into M
map(Function<T, M>) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
MatchConditionHistory - Interface in com.atlassian.servicedesk.api.sla.condition: Match history returned by a match condition.
MatchConditionHistory.Entry - Interface in com.atlassian.servicedesk.api.sla.condition: History entry.
MatchConditionHistoryBuilder - Class in com.atlassian.servicedesk.api.sla.condition: Reconstructed history data for the given condition
MatchEvent - Enum in com.atlassian.servicedesk.api.sla.condition: Event returned by match conditions
MAX_COMMENT_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: The maximum number of comments that will ever be returned
MAX_CUSTOMER_REQUEST_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: The maximum number of customer request entries that will ever by returned
MAX_CUSTOMER_REQUEST_STATUS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: The maximum number of customer request status entries that will ever by returned
MAX_CUSTOMER_REQUEST_TRANSITIONS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: The maximum number of customer request transitions entries that will ever by returned
MAX_GENERAL_THINGS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: The maximum number of general entries that will ever by returned
MAX_PARTICIPANTS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: The maximum number of request participant entries that will ever be returned
MAX_REQUEST_TYPES_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: The maximum number of requesttypes entries that will ever by returned
MAX_SERVICE_DESKS_RETURNED - Static variable in class com.atlassian.servicedesk.api.util.paging.DefaultPagingLimits: The maximum number of servicedesk entries that will ever by returned
merge(Expansions) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
merge(Expansion[]) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
migrateExistingProject(ApplicationUser, MigrateProjectParameters) - Method in interface com.atlassian.servicedesk.api.project.creation.ServiceDeskCreationService: Migrates an existing project to be a ServiceDesk project If a disabled ServiceDesk already exists in the project, it will be enabled
MigrateProjectParameters - Interface in com.atlassian.servicedesk.api.project.creation
MigrateProjectParameters.Builder - Interface in com.atlassian.servicedesk.api.project.creation: Builder to construct the MigrateProjectParameters
migrateProjectParametersBuilder() - Method in interface com.atlassian.servicedesk.api.project.creation.ServiceDeskCreationService: Create a MigrateProjectParameters.Builder

N

name() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField: Display name of the field as per RequestType basic
name(String) - Method in interface com.atlassian.servicedesk.api.organization.CreateOrganizationParameters.Builder
name() - Method in interface com.atlassian.servicedesk.api.organization.CreateOrganizationParameters
name(String) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
name() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters: Name of this RequestType.
newBuilder() - Static method in class com.atlassian.servicedesk.api.comment.CreateInternalCommentParameters
newBuilder() - Static method in class com.atlassian.servicedesk.api.comment.CreatePublicCommentParameters
newBuilder() - Static method in class com.atlassian.servicedesk.api.sla.condition.HitConditionHistoryBuilder: Create a new HitConditionHistoryBuilder.
newBuilder() - Static method in class com.atlassian.servicedesk.api.sla.condition.MatchConditionHistoryBuilder: Create a new builder for a match history
newCreateBuilder() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService: Return a new ServiceDeskCommentCreateParameters.Builder to build parameter to create comments
newCreateBuilder() - Method in interface com.atlassian.servicedesk.api.customer.CustomerService: Returns a new CustomerCreateParameters.Builder to build CustomerCreateParameters
newCreateBuilder() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Returns a new CreateOrganizationParameters.Builder to build CreateOrganizationParameters
newCreateBuilder() - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Create a builder to build CustomerRequestCreateParameters
newCreateBuilder() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService
newExecuteParameterBuilder() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionService
newInfoQueryBuilder() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService: Create a builder to build SlaInformationQuerys
newOrganizationServiceDeskUpdateParametersBuilder() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService
newOrganizationsQueryBuilder() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService
newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService
newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService
newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldService: Create a builder to build RequestTypeFieldQuery
newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService
newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Get the builder to build CustomerRequestQuery
newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionService
newQueryBuilder() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService: Create a builder to build RequestTypeQuery
newQueueQueryBuilder() - Method in interface com.atlassian.servicedesk.api.queue.QueueService
newQueueRequestQueryBuilder() - Method in interface com.atlassian.servicedesk.api.queue.QueueService
newStatusQueryBuilder() - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Create a builder to build CustomerRequestStatusQuery
newUpdateBuilder() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService
newUpdateBuilder() - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Create a builder to build CustomerRequestUpdateParameters
newUsersInOrganizationQuery() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService
newUsersOrganizationUpdateParametersBuilder() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService
NoExceptionsCallable<V> - Interface in com.atlassian.servicedesk.api.customer: Callable replacement that doesn't throw checked Exceptions

O

ONE - Static variable in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest: A page request of 1 thing
organization(CustomerOrganization) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationServiceDeskUpdateParameters.Builder
organization() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationServiceDeskUpdateParameters
organization() - Method in interface com.atlassian.servicedesk.api.organization.UsersInOrganizationQuery: To query for a specified CustomerOrganization
organization(CustomerOrganization) - Method in interface com.atlassian.servicedesk.api.organization.UsersOrganizationUpdateParameters.Builder
organization() - Method in interface com.atlassian.servicedesk.api.organization.UsersOrganizationUpdateParameters
OrganizationService - Interface in com.atlassian.servicedesk.api.organization
OrganizationServiceDeskUpdateParameters - Interface in com.atlassian.servicedesk.api.organization
OrganizationServiceDeskUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.organization: Builder to construct the OrganizationServiceDeskUpdateParameters.
OrganizationsQuery - Interface in com.atlassian.servicedesk.api.organization: Information supplied to OrganizationService.getOrganizations(com.atlassian.jira.user.ApplicationUser, com.atlassian.servicedesk.api.organization.OrganizationsQuery) to query for organizations
OrganizationsQuery.Builder - Interface in com.atlassian.servicedesk.api.organization
outOfCustomerContext(Callable<T>) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService: Deprecated.
Use CustomerContextService.runOutOfCustomerContext(NoExceptionsCallable) instead. Boxing underlying exceptions causes log spam due to BrokenPipeExceptions being boxed and hence not recognised as such
outOfCustomerContext(Runnable) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService: Deprecated.
use CustomerContextService.runOutOfCustomerContext(NoExceptionsCallable) instead

P

paged(int, int) - Static method in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest: A page request of the specified start and limit
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalQuery.Builder
pagedRequest() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalQuery
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder
pagedRequest() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationsQuery.Builder
pagedRequest() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationsQuery
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.organization.UsersInOrganizationQuery.Builder
pagedRequest() - Method in interface com.atlassian.servicedesk.api.organization.UsersInOrganizationQuery: To query a page LimitedPagedRequest
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder
pagedRequest() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery: Pagination control.
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery.Builder
pagedRequest() - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery: Pagination parameter
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
pagedRequest() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery: To request a page of CustomerRequest
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery.Builder
pagedRequest() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery: To request a page of CustomerRequest.CustomerRequestStatus
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery.Builder
pagedRequest() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery: Pagination query
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionQuery.Builder
pagedRequest() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionQuery: To request a page of CustomerTransition
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: To query a page PagedRequest of RequestType
pagedRequest() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: To query a page LimitedPagedRequest of RequestType
pagedRequest(PagedRequest) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder
pagedRequest() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery
PagedRequest - Interface in com.atlassian.servicedesk.api.util.paging: Specifies the pagination requirements of a request.
PagedResponse<T> - Interface in com.atlassian.servicedesk.api.util.paging: A response to a paged request, used in pagination.
PagedResponseImpl<T> - Class in com.atlassian.servicedesk.api.util.paging: A wrapper around a list of content.
PagedResponseImpl(PagedResponseImpl.Builder<T>) - Constructor for class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
PagedResponseImpl.Builder<T> - Class in com.atlassian.servicedesk.api.util.paging: Builds PagedResponse's of T
pageRequest(PagedRequest) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder
pageRequest(LimitedPagedRequest) - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl.Builder
parse(String) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser: Converts a string representation of a collection of Expansions back into an Expansion array.
parse(String...) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser
parseAsExpansions(List<String>) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser: Converts list of string representations of Expansions into an Expansions instance.
parseAsExpansions(String) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser: Converts a string representation of a collection of Expansions into an Expansions instance.
parseSingle(String) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser: Converts a string representation of a single Expansion back into an Expansion.
parseWithPrefix(String, String) - Static method in class com.atlassian.servicedesk.api.util.expansion.ExpansionsParser
Portal - Interface in com.atlassian.servicedesk.api.portal
PORTAL - Static variable in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource: Source channel from which CustomerRequests are created on JIRA Service Desk's Customer Portal
portal(Portal) - Method in interface com.atlassian.servicedesk.api.request.RequestTypeUpdateParameters.Builder: Deprecated.
portal() - Method in interface com.atlassian.servicedesk.api.request.RequestTypeUpdateParameters: Deprecated.
to use ServiceDesk instead
The Portal which CustomerRequest belongs to
portal(Portal) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQueryParameters.Builder: Deprecated.
portal() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQueryParameters: Deprecated.
to use ServiceDesk instead
The Portal that holds the request types
PortalService - Interface in com.atlassian.servicedesk.api.portal: Provides access to Portal objects
prepend(String) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions: Create a new Expansions that prepends the propertyName to the path of all expansions represented in this Expansions object.
project(Project) - Method in interface com.atlassian.servicedesk.api.project.creation.MigrateProjectParameters.Builder
project() - Method in interface com.atlassian.servicedesk.api.project.creation.MigrateProjectParameters: The projectProject to create a ServiceDesk on
publicComment(boolean) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder
publicComment() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters: Required parameter to indicate the Comment's visibility.
publicComment(Boolean) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder
publicComment() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery
PublicSoftwareInfo - Interface in com.atlassian.servicedesk.api.info: Information about JIRA Service Desk that is available to anyone

Q

queryBuilder() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService: Deprecated.
use RequestTypeService.newQueryBuilder() instead
Create a RequestTypeQueryParameters.Builder
Queue - Interface in com.atlassian.servicedesk.api.queue: Represents a logical queue of Issue in JIRA Service Desk
queueId(long) - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder
queueId() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery: Optionally filter search result to a specific Queue by its ID.
queueId(long) - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery.Builder
queueId() - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery: ID of an existing Queue whose issues will be returned
QueueQuery - Interface in com.atlassian.servicedesk.api.queue: Parameters to query Queue that a user can see.
QueueQuery.Builder - Interface in com.atlassian.servicedesk.api.queue: Builder to construct the QueueQuery.
QueueRequestQuery - Interface in com.atlassian.servicedesk.api.queue: Parameters to query Issue inside an existing Queue.
QueueRequestQuery.Builder - Interface in com.atlassian.servicedesk.api.queue: Builder to construct the QueueRequestQuery.
QueueService - Interface in com.atlassian.servicedesk.api.queue: Provide access to Queue objects and their issues

R

raiseOnBehalfOf(String) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Set the user to create this customer request on behalf of himself / herself
raiseOnBehalfOf(Optional<String>) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Set the user to create this customer request on behalf of himself / herself
raiseOnBehalfOf() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters: Optional ApplicationUser's username to create the customer request on behalf of.
removeOrganizationFromServiceDesk(ApplicationUser, OrganizationServiceDeskUpdateParameters) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Removes an organization from a servicedesk if the user is an agent of that servicedesk
removeRequestParticipants(ApplicationUser, RequestParticipantUpdateParameters) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService: Remove a list ApplicationUser as participant from a given CustomerRequest.
removeUsersFromOrganization(ApplicationUser, UsersOrganizationUpdateParameters) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService: Removes users from a specified organization
request(CustomerRequest) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters.Builder: Set the request to execute the transition on
request() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters: Get the request
requestOverrideSecurity(Boolean) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
requestOverrideSecurity() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery: Use this CustomerRequestQuery.requestOverrideSecurity() in combination with CustomerRequestQuery.issue() to retrieve a CustomerRequest without checking the permission of the user executing this request
requestOverrideSecurity() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: Use this requestOverrideSecurity flag with Issue to retrieve a specific RequestType associated to the customer request without checking permission of the user executing this request
requestOwnership(CustomerRequestQuery.REQUEST_OWNERSHIP) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
requestOwnership() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery: Limited result customer requests to those which are raised by executing user, or requests he participated in, or both
requestParticipant(String) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Add a participant into this customer request
requestParticipant(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters.Builder: Add a single ApplicationUser as participant.
RequestParticipantQuery - Interface in com.atlassian.servicedesk.api.request.participant: Parameters to query ApplicationUser participating in a CustomerRequest
RequestParticipantQuery.Builder - Interface in com.atlassian.servicedesk.api.request.participant: Builder to construct the RequestParticipantQuery.
requestParticipants(Set<String>) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Set a list participants into this customer request
requestParticipants(Optional<Set<String>>) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Set a list participants into this customer request
requestParticipants() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters: Optional list of ApplicationUser's username of participants on this customer request Note: the function is dependent on executing user's permission, refer to RequestTypeFieldService.getCustomerRequestCreateMeta(ApplicationUser, RequestTypeFieldQuery) to test the capability
requestParticipants(Set<ApplicationUser>) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters.Builder: Add multiple ApplicationUser as participants
requestParticipants() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters
RequestParticipantService - Interface in com.atlassian.servicedesk.api.request.participant: Used to perform actions on ApplicationUser who participates in a CustomerRequest
RequestParticipantUpdateParameters - Interface in com.atlassian.servicedesk.api.request.participant: Contains parameters to add/remove participants to an existing request
RequestParticipantUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.request.participant: Use this RequestParticipantUpdateParameters.Builder to construct an instance of RequestParticipantUpdateParameters
requestStatus(CustomerRequestQuery.REQUEST_STATUS) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
requestStatus() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery: Limit result customer requests to those are open, closed, or both
requestType() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField: The parent RequestType of this field
requestType(int) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery.Builder
requestType() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery: ID of parent RequestType of which the RequestTypeField's belong to
requestType(RequestType) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Set the request type
requestType() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters: RequestType of the request
requestType(Integer) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
requestType() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery: Use this CustomerRequestQuery.requestType() in combination with CustomerRequestQuery.serviceDesk() to narrow the query to the CustomerRequest's that belong to a RequestType
requestType(RequestType) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters.Builder
requestType() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters: The new RequestType to be updated into the CustomerRequest
requestType(RequestType) - Method in interface com.atlassian.servicedesk.api.request.RequestTypeUpdateParameters.Builder: Deprecated.
requestType() - Method in interface com.atlassian.servicedesk.api.request.RequestTypeUpdateParameters: Deprecated.

The RequestType to update into the CustomerRequest
RequestType - Interface in com.atlassian.servicedesk.api.requesttype
requestType(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: Use this RequestType's requestType and ServiceDesk to retrieve a specific RequestType
requestType() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: Use this RequestType and ServiceDesk to retrieve a specific RequestType
RequestTypeCreateParameters - Interface in com.atlassian.servicedesk.api.requesttype: Parameters to create a new RequestType for a specific ServiceDesk.
RequestTypeCreateParameters.Builder - Interface in com.atlassian.servicedesk.api.requesttype: Builder to instantiate RequestTypeCreateParameters.
RequestTypeField - Interface in com.atlassian.servicedesk.api.field: A Service Desk's field which is configured by RequestType basis
RequestTypeFieldQuery - Interface in com.atlassian.servicedesk.api.field: Parameter to query CustomerRequestCreateMeta
RequestTypeFieldQuery.Builder - Interface in com.atlassian.servicedesk.api.field: Builder to construct the RequestTypeFieldQuery.
requestTypeFields() - Method in interface com.atlassian.servicedesk.api.field.CustomerRequestCreateMeta: List of RequestTypeField configured under a RequestType is used to create a customer request.
RequestTypeFieldService - Interface in com.atlassian.servicedesk.api.field: Provide access to the RequestTypeField associated with a RequestType
RequestTypeFieldValue - Interface in com.atlassian.servicedesk.api.field: Used as valid field value(s) to RequestTypeField where applicable, for example field value as valid options of a select field.
RequestTypeFieldValue.Builder - Interface in com.atlassian.servicedesk.api.field
RequestTypeFieldValueImpl - Class in com.atlassian.servicedesk.api.field.impl
RequestTypeFieldValueImpl.BuilderImpl - Class in com.atlassian.servicedesk.api.field.impl
RequestTypeGroup - Interface in com.atlassian.servicedesk.api.requesttype: Represent a logical grouping of RequestType in a ServiceDesk.
requestTypeId(int) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQueryParameters.Builder: Deprecated.
requestTypeId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQueryParameters: Deprecated.

ID of a RequestType, can be optional
RequestTypeQuery - Interface in com.atlassian.servicedesk.api.requesttype
RequestTypeQuery.Builder - Interface in com.atlassian.servicedesk.api.requesttype: Builder to construct the RequestTypeQuery.
RequestTypeQueryParameters - Interface in com.atlassian.servicedesk.api.requesttype: Deprecated.
use RequestTypeQuery instead
RequestTypeQueryParameters.Builder - Interface in com.atlassian.servicedesk.api.requesttype: Deprecated.

Builder to construct the RequestTypeQueryParameters
RequestTypeService - Interface in com.atlassian.servicedesk.api.requesttype: Used to perform operations on RequestType.
RequestTypeUpdateParameters - Interface in com.atlassian.servicedesk.api.request: Deprecated.
use CustomerRequestUpdateParameters instead
Parameters to update an RequestType of an CustomerRequest
RequestTypeUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.request: Deprecated.

Builder to construct the RequestTypeUpdateParameters}
requestTypeUpdateParametersBuilder() - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Deprecated.
use ServiceDeskCustomerRequestService.newUpdateBuilder() instead
Get the builder to build RequestTypeUpdateParameters
required() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField: If the field is mandatory to create a request
RestrictedSoftwareInfo - Interface in com.atlassian.servicedesk.api.info: Information about JIRA service desk that is only available to administrators
roleLevelId - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
roleLevelId(Long) - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
roleLevelId - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters
runInCustomerContext(NoExceptionsCallable<T>) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService: Executes the code in a "customer context".
runInCustomerContext(Runnable) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService: Executes the code in a "customer context".
runnableToCallable(Runnable) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit: Deprecated.
This method was mainly used together with CustomerContextService to run code in/out of context. Please use runnableToNoExceptionsCallable instead
runnableToNoExceptionsCallable(Runnable) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit: Turns a runnable into a callable
runOutOfCustomerContext(NoExceptionsCallable<T>) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService: Executes the code out of a "customer context".
runOutOfCustomerContext(Runnable) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService: Executes the code out of a "customer context".

S

SDUser - Interface in com.atlassian.servicedesk.api.user: Service Desk Application User wrapper.
searchTerm(String) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
searchTerm() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery: Filter a customer request on its Issue's Summary
serviceDesk() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField: The ServiceDesk that the Request Type belongs to
serviceDesk(int) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery.Builder
serviceDesk() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery: ID of the parent ServiceDesk
serviceDesk(ServiceDesk) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder: Set the service desk
serviceDesk() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters: The ServiceDesk of the request to be created
serviceDesk(Integer) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
serviceDesk() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery: Narrows the query to the CustomerRequest's that belong to a ServiceDesk
serviceDesk(ServiceDesk) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters.Builder
serviceDesk() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters: The ServiceDesk which CustomerRequest belongs to
serviceDesk(ServiceDesk) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
serviceDesk() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters: The ServiceDesk this RequestType belongs to.
serviceDesk(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder: Narrows the query to the RequestType's that belong to a ServiceDesk
serviceDesk() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery: Narrows the query to the RequestType's that belong to a ServiceDesk
ServiceDesk - Interface in com.atlassian.servicedesk.api: Represents a JIRA Service Desk
ServiceDeskComment - Interface in com.atlassian.servicedesk.api.comment: Represents a comment made on a service desk project.
ServiceDeskCommentCreateParameters - Interface in com.atlassian.servicedesk.api.comment: Parameter to create a JIRA Service Desk's Comment.
ServiceDeskCommentCreateParameters.Builder - Interface in com.atlassian.servicedesk.api.comment
ServiceDeskCommentEvent - Interface in com.atlassian.servicedesk.api.event: Represents a comment made on a customer request.
ServiceDeskCommentParameters - Class in com.atlassian.servicedesk.api.comment: This holds all the parameters that are shared for internal and public service desk comments.
ServiceDeskCommentParameters(String, String, Long, Date, ApplicationUser, Issue, Map<String, JSONObject>, Boolean) - Constructor for class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters
ServiceDeskCommentParameters.Builder<T extends ServiceDeskCommentParameters> - Class in com.atlassian.servicedesk.api.comment
ServiceDeskCommentQuery - Interface in com.atlassian.servicedesk.api.comment: Parameters to query ServiceDeskComment
ServiceDeskCommentQuery.Builder - Interface in com.atlassian.servicedesk.api.comment: Builder to construct the ServiceDeskCommentQuery.
ServiceDeskCommentService - Interface in com.atlassian.servicedesk.api.comment: This components provides the ability to create public and private comments for service desks.
ServiceDeskCreationService - Interface in com.atlassian.servicedesk.api.project.creation: Creates ServiceDesk projects
ServiceDeskCustomerRequestService - Interface in com.atlassian.servicedesk.api.request: Used to perform actions on CustomerRequest
ServiceDeskEmailReplyMatcher - Interface in com.atlassian.servicedesk.spi.email.replystripping: The matcher to implement, in order to participate in the Incoming Email reply stripping process.
serviceDeskId(Integer) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationServiceDeskUpdateParameters.Builder
serviceDeskId() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationServiceDeskUpdateParameters
serviceDeskId(Integer) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationsQuery.Builder: Only returns organizations within this servicedesk if set.
serviceDeskId() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationsQuery
serviceDeskId(long) - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder
serviceDeskId() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery: ID of the ServiceDesk whose Queue will be returned.
serviceDeskId(long) - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery.Builder
serviceDeskId() - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery: ID of the ServiceDesk owning the Queue
ServiceDeskLicense - Interface in com.atlassian.servicedesk.api.license
ServiceDeskLicenseService - Interface in com.atlassian.servicedesk.api.license
ServiceDeskManager - Interface in com.atlassian.servicedesk.api
ServiceDeskPermissionService - Interface in com.atlassian.servicedesk.api.permission: An experimental interface for validating users against service desk permissions
ServiceDeskService - Interface in com.atlassian.servicedesk.api: Provides access to ServiceDesk objects
ServiceDeskSoftwareInfoService - Interface in com.atlassian.servicedesk.api.info: Returns information about the JIRA Service Desk software
shouldDispatchEvent - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
shouldDispatchEvent(boolean) - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters.Builder
shouldDispatchEvent - Variable in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters
shouldDispatchEvent() - Method in class com.atlassian.servicedesk.api.comment.ServiceDeskCommentParameters
shouldStripText(List<String>) - Method in interface com.atlassian.servicedesk.spi.email.replystripping.ServiceDeskEmailReplyMatcher: Evalute the current text block and return whether the message should be stripped from this point onwards.
SimplePagedRequest - Class in com.atlassian.servicedesk.api.util.paging: A simple immutable implementation of PageRequest
SimplePagedRequest(LimitedPagedRequest) - Constructor for class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
SimplePagedRequest(int, int) - Constructor for class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
size() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse
size() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
SLAChangeEvent - Interface in com.atlassian.servicedesk.api.sla.event: An event that causes SLA to recalculate
SlaInformation - Interface in com.atlassian.servicedesk.api.sla.info: Information about a named Service Level Agreement
SlaInformationCompletedCycle - Interface in com.atlassian.servicedesk.api.sla.info: Information about the completed cycles of a Service Level Agreement
SlaInformationOngoingCycle - Interface in com.atlassian.servicedesk.api.sla.info: Information about the ongoing cycle of a Service Level Agreement
SlaInformationQuery - Interface in com.atlassian.servicedesk.api.sla.info: A query parameter object for the SlaInformationService calls
SlaInformationQuery.Builder - Interface in com.atlassian.servicedesk.api.sla.info
SlaInformationService - Interface in com.atlassian.servicedesk.api.sla.info: Provides methods to query Service Level Agreement information about an issue
SlaInformationService.DurationFormatter - Interface in com.atlassian.servicedesk.api.sla.info: This allows you to format SLA durations into friendly String versions
sortAndToPagedResponse(LimitedPagedRequest, List<T>, Comparator<T>) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: Use the provided Comparator to sort and reduces a list of items to the system enforced limited page size.
status() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest.CustomerRequestStatus: Display status of a customer request
statusInstant() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest.CustomerRequestStatus: Time on which the status transition

T

temporaryAttachmentIds(List<TemporaryAttachmentId>) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder
temporaryAttachmentIds() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters: Optional list temporary attachment ID's to associate with the Comment.
TimeMetric - Interface in com.atlassian.servicedesk.api.sla.metrics: Represents a Time Metric for a Service Desk.
TimeMetricCondition - Interface in com.atlassian.servicedesk.spi.sla.condition: Base interface for hit and match time metric conditions
TimeMetricConditionFactory - Interface in com.atlassian.servicedesk.spi.sla.condition: Generates conditions
TimeMetricHitCondition - Interface in com.atlassian.servicedesk.spi.sla.condition: An SLA condition can evaluate issue state
TimeMetricMatchCondition - Interface in com.atlassian.servicedesk.spi.sla.condition: An SLA condition can evaluate issue state
TimeMetricService - Interface in com.atlassian.servicedesk.api.sla.metrics: Provides methods to query about TimeMetric objects.
toArray() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
toEither(Optional<R>, Supplier<L>) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit: Allows you to convert JDK8 Optional into a Fugue Either with the optional value in as the right if present.
toList(Option<T>) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit: Converts an option to a list.
toObject(T) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit: Somes times in FP lands you need to turn generic types into the most basic type of all.
toOption(Optional<T>) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit: Allows you to convert JDK8 Optional into a Fugue Option
toOptional(Option<T>) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit: Allows you to convert JDK8 Optional into a Fugue Option
toPagedResponse(LimitedPagedRequest, List<T>) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: Reduces a list of items to the system enforced limited page size.
toString() - Method in class com.atlassian.servicedesk.api.field.FieldId
toString() - Method in class com.atlassian.servicedesk.api.field.FieldInputValue
toString() - Method in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource
toString() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion
toString() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
toString() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
toString() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
toString() - Method in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
transform(PagedResponse<F>, Function<F, T>) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl: Converts a given PageResponse contains items of type F into an equivalent PageResponse with items of type T, transformed by the given mapper.
transitionId(Integer) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters.Builder: Transition Id of the transition to execute.
transitionId() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters: Get the transition id

U

UncheckedUser - Interface in com.atlassian.servicedesk.api.user: SDUser which is unchecked, that is the wrapped ApplicationUser could be null.
unwrap(Collection<CheckedUser>) - Method in interface com.atlassian.servicedesk.api.user.UserFactory: Map a list of CheckedUser to a list of ApplicationUser.
updateCustomerRequest(ApplicationUser, CustomerRequestUpdateParameters) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Update the CustomerRequest using the given parameters
updateRequestType(ApplicationUser, RequestTypeUpdateParameters) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService: Deprecated.
use ServiceDeskCustomerRequestService.updateCustomerRequest(ApplicationUser, CustomerRequestUpdateParameters) instead
Update the RequestType of the CustomerRequest
updateRequestTypeByIdAndProjectId(Integer, Long, RequestType) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService
UserFactory - Interface in com.atlassian.servicedesk.api.user: Factory to handle conversions between SDUser and JIRA ApplicationUser classes.
users(Set<ApplicationUser>) - Method in interface com.atlassian.servicedesk.api.organization.UsersOrganizationUpdateParameters.Builder
users() - Method in interface com.atlassian.servicedesk.api.organization.UsersOrganizationUpdateParameters
UsersInOrganizationQuery - Interface in com.atlassian.servicedesk.api.organization: Parameters to query ApplicationUser inside an existing CustomerOrganization.
UsersInOrganizationQuery.Builder - Interface in com.atlassian.servicedesk.api.organization
UsersOrganizationUpdateParameters - Interface in com.atlassian.servicedesk.api.organization: Information supplied to OrganizationService#addUsersToOrganization) to add users to an organization
UsersOrganizationUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.organization

V

ValidatedInternalCommentParameters - Interface in com.atlassian.servicedesk.api.comment: Represents validated comment parameters that can be used to create an internal comment.
ValidatedPublicCommentParameters - Interface in com.atlassian.servicedesk.api.comment: Represents validated comment parameters that can be used to create a public comment.
validateInternalComment(ApplicationUser, CreateInternalCommentParameters) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService: Deprecated.
use ServiceDeskCommentService.createServiceDeskComment(ApplicationUser, ServiceDeskCommentCreateParameters)
validatePublicComment(ApplicationUser, CreatePublicCommentParameters) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService: Deprecated.
use ServiceDeskCommentService.createServiceDeskComment(ApplicationUser, ServiceDeskCommentCreateParameters)
validValues() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField: List of valid options as field's value if applicable, or empty otherwise
value() - Method in class com.atlassian.servicedesk.api.field.FieldId: Raw value of the field ID
value() - Method in class com.atlassian.servicedesk.api.field.FieldInputValue
value(String) - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl.BuilderImpl
value() - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl
value(String) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue.Builder
value() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue: The value of this field value
value() - Method in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource: The unique value of the source channel
valueOf(String) - Static method in enum com.atlassian.servicedesk.api.approval.ApprovalDecisionType: Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_OWNERSHIP: Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_STATUS: Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.atlassian.servicedesk.api.sla.condition.HitEvent: Returns the enum constant of this type with the specified name.
valueOf(String) - Static method in enum com.atlassian.servicedesk.api.sla.condition.MatchEvent: Returns the enum constant of this type with the specified name.
values() - Static method in enum com.atlassian.servicedesk.api.approval.ApprovalDecisionType: Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_OWNERSHIP: Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_STATUS: Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.atlassian.servicedesk.api.sla.condition.HitEvent: Returns an array containing the constants of this enum type, in the order they are declared.
values() - Static method in enum com.atlassian.servicedesk.api.sla.condition.MatchEvent: Returns an array containing the constants of this enum type, in the order they are declared.
Version - Interface in com.atlassian.servicedesk.api.info: Represents a software version

W

withId(String) - Static method in class com.atlassian.servicedesk.api.field.FieldId: Create a new instance using the raw JIRA Field ID
withOrder(Option<Integer>) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeGroup
withValue(Object) - Static method in class com.atlassian.servicedesk.api.field.FieldInputValue: Create a new instance using the supplied value, which is shaped specific to the field being set.
withValue(String) - Static method in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource: Construct a custom source channel using your unique value.
wrap(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.user.UserFactory: Returns a CheckedUser from the application user or an error if an internal error occurred, or the ApplicationUser was null.
wrap(Collection<ApplicationUser>) - Method in interface com.atlassian.servicedesk.api.user.UserFactory: Map a list of ApplicationUser to a list of CheckedUser.
wrapUnchecked(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.user.UserFactory: Returns a UncheckedUser from the application user.
wrapUserKey(String) - Method in interface com.atlassian.servicedesk.api.user.UserFactory: This turns a user key into a JIRA Application User and then wraps it up.
wrapUsername(String) - Method in interface com.atlassian.servicedesk.api.user.UserFactory: This turns a username into a JIRA Application User and then wraps it up.
wrapUsernames(Collection<String>) - Method in interface com.atlassian.servicedesk.api.user.UserFactory: This turns usernames into a JIRA Application User and then wraps them to CheckedUser.

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