public final class ServiceDeskLicenseConstants extends Object
License Type | SD Version | Plugin or JIRA License | Description |
Tier Based Pricing (TBP) | 1.x | Plugin | This is where SD has to be licensed for the same number of users as JIRA. For example, a JIRA licensed with a JIRA commercial 500 user license will require a SD commercial 500 agent license. This means that every user is a SD agent (even customers). |
Agent Based Pricing (ABP) | 2.x | Plugin | This is where SD has its own user limit on the number of agents. The only requirement is that the the SD agent limit be less than or equal to the JIRA user limit. This allows SD to bless a subset of the JIRA users as SD agents (e.g supporters) which allows customers to only pay for the agents they need. As an added advantage people using the customer view are free. |
Role Based Pricing (RBP) | 3.x | JIRA | Same as the ABP (mostly) except that it is licensed as a JIRA Product rather than a plugin. |
LicenseDetailsFactoryImpl}
,
com.atlassian.jira.license.DefaultLicensedApplications}
Modifier and Type | Field and Description |
---|---|
static String |
SD_LEGACY_ACTIVE
The SD active flag in TBP or ABP SD licenses.
|
static String |
SD_LEGACY_NAMESPACE |
static String |
SD_RBP_ACTIVE
The SD active flag in RBP SD license.
|
static String |
SD_USER_COUNT_ABP
The SD user limit property in ABP licenses.
|
public static final String SD_LEGACY_NAMESPACE
public static final String SD_LEGACY_ACTIVE
public static final String SD_USER_COUNT_ABP
public static final String SD_RBP_ACTIVE
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