- call() - Method in interface com.atlassian.servicedesk.api.customer.NoExceptionsCallable
-
Computes a result
- canAddRequestParticipants() - Method in interface com.atlassian.servicedesk.api.field.CustomerRequestCreateMeta
-
True if the logging in user can create a request with other users as participants.
- canAnswerApproval(ApplicationUser, Approval) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService
-
Return true if user
can answer this approval or false if:
- user is not approver of the passed in approval
- the approval is not pending anymore
- the issue that the approval belong to does not have the same current status as the approval configured
- user already made decision
- canExpand(String) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
-
- canRaiseOnBehalfOf() - Method in interface com.atlassian.servicedesk.api.field.CustomerRequestCreateMeta
-
True if the logging in user can create a request on behalf of other user.
- CheckedUser - Interface in com.atlassian.servicedesk.api.user
-
Checked SDUser implementation.
- checkRecursiveExpansion(String) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
-
Checks to see if the passed in expansion string is expanded again somewhere in the expansions map.
- children(List<RequestTypeFieldValue>) - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl.BuilderImpl
-
- children() - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl
-
- children(List<RequestTypeFieldValue>) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue.Builder
-
- children() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue
-
Nested valid values as children of this field value if applicable, or empty otherwise
- com.atlassian.servicedesk.api - package com.atlassian.servicedesk.api
-
NOTE: These interfaces are public and are for consumption by non-Atlassian plugins and consideration
will be given to and guarantees made for its compatibility between releases.
- com.atlassian.servicedesk.api.approval - package com.atlassian.servicedesk.api.approval
-
- com.atlassian.servicedesk.api.comment - package com.atlassian.servicedesk.api.comment
-
- com.atlassian.servicedesk.api.customer - package com.atlassian.servicedesk.api.customer
-
- com.atlassian.servicedesk.api.event - package com.atlassian.servicedesk.api.event
-
- com.atlassian.servicedesk.api.feedback - package com.atlassian.servicedesk.api.feedback
-
- com.atlassian.servicedesk.api.field - package com.atlassian.servicedesk.api.field
-
- com.atlassian.servicedesk.api.field.impl - package com.atlassian.servicedesk.api.field.impl
-
- com.atlassian.servicedesk.api.info - package com.atlassian.servicedesk.api.info
-
- com.atlassian.servicedesk.api.license - package com.atlassian.servicedesk.api.license
-
- com.atlassian.servicedesk.api.notification - package com.atlassian.servicedesk.api.notification
-
- com.atlassian.servicedesk.api.organization - package com.atlassian.servicedesk.api.organization
-
- com.atlassian.servicedesk.api.permission - package com.atlassian.servicedesk.api.permission
-
- com.atlassian.servicedesk.api.portal - package com.atlassian.servicedesk.api.portal
-
- com.atlassian.servicedesk.api.project.creation - package com.atlassian.servicedesk.api.project.creation
-
- com.atlassian.servicedesk.api.queue - package com.atlassian.servicedesk.api.queue
-
- com.atlassian.servicedesk.api.request - package com.atlassian.servicedesk.api.request
-
- com.atlassian.servicedesk.api.request.participant - package com.atlassian.servicedesk.api.request.participant
-
- com.atlassian.servicedesk.api.request.transition - package com.atlassian.servicedesk.api.request.transition
-
- com.atlassian.servicedesk.api.request.type - package com.atlassian.servicedesk.api.request.type
-
- com.atlassian.servicedesk.api.requesttype - package com.atlassian.servicedesk.api.requesttype
-
- com.atlassian.servicedesk.api.sla.condition - package com.atlassian.servicedesk.api.sla.condition
-
- com.atlassian.servicedesk.api.sla.event - package com.atlassian.servicedesk.api.sla.event
-
- com.atlassian.servicedesk.api.sla.info - package com.atlassian.servicedesk.api.sla.info
-
- com.atlassian.servicedesk.api.sla.metrics - package com.atlassian.servicedesk.api.sla.metrics
-
- com.atlassian.servicedesk.api.user - package com.atlassian.servicedesk.api.user
-
- com.atlassian.servicedesk.api.util.expansion - package com.atlassian.servicedesk.api.util.expansion
-
- com.atlassian.servicedesk.api.util.fp - package com.atlassian.servicedesk.api.util.fp
-
- com.atlassian.servicedesk.api.util.paging - package com.atlassian.servicedesk.api.util.paging
-
- com.atlassian.servicedesk.spi - package com.atlassian.servicedesk.spi
-
NOTE: These interfaces are public and are for consumption by non-Atlassian plugins and consideration
will be given to and guarantees made for its compatibility between releases.
- com.atlassian.servicedesk.spi.email.replystripping - package com.atlassian.servicedesk.spi.email.replystripping
-
- com.atlassian.servicedesk.spi.sla.condition - package com.atlassian.servicedesk.spi.sla.condition
-
- combine(Object...) - Static method in class com.atlassian.servicedesk.api.util.expansion.Expansion
-
Creates an Expansion made up of the given parts.
- comment(String) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters.Builder
-
Comment to add during the transition
- comment() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters
-
Get the comment
- create(PagedRequest, int) - Static method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
-
- create(int) - Static method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
-
- create(int, int, int) - Static method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
-
- createCustomer(ApplicationUser, CustomerCreateParameters) - Method in interface com.atlassian.servicedesk.api.customer.CustomerService
-
Creates a JSD customer.
- createCustomerRequest(ApplicationUser, CustomerRequestCreateParameters) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService
-
Create a customer request using the given parameter
- createOrganization(ApplicationUser, CreateOrganizationParameters) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService
-
Creates a new customer organization.
- CreateOrganizationParameters - Interface in com.atlassian.servicedesk.api.organization
-
- CreateOrganizationParameters.Builder - Interface in com.atlassian.servicedesk.api.organization
-
- createRequestType(ApplicationUser, RequestTypeCreateParameters) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService
-
- createServiceDeskComment(ApplicationUser, ServiceDeskCommentCreateParameters) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService
-
Create a new Service Desk comment with the provided ApplicationUser
as the author
- currentStatus() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest
-
Current status of the customer request
- CustomerContextService - Interface in com.atlassian.servicedesk.api.customer
-
A Service Desk customer context allows any "named user" access to JIRA Service Desk and JIRA Platform services.
- CustomerCreateParameters - Interface in com.atlassian.servicedesk.api.customer
-
- CustomerCreateParameters.Builder - Interface in com.atlassian.servicedesk.api.customer
-
- CustomerNotificationSubscriptionService - Interface in com.atlassian.servicedesk.api.notification
-
Service that can be used for Customer Notification subscription operations.
- CustomerOrganization - Interface in com.atlassian.servicedesk.api.organization
-
Representation of an organization
- customerOrganization(CustomerOrganization) - Method in interface com.atlassian.servicedesk.api.organization.UsersInOrganizationQuery.Builder
-
- CustomerRequest - Interface in com.atlassian.servicedesk.api.request
-
A service desk customer request
- customerRequest(Long) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery.Builder
-
- customerRequest() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantQuery
-
The ID of the
Issue
backing the
CustomerRequest
whose participants
will be returned
- customerRequest(CustomerRequest) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters.Builder
-
- customerRequest() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters
-
- CustomerRequest.CustomerRequestStatus - Interface in com.atlassian.servicedesk.api.request
-
Status of a customer request
- CustomerRequestChannelSource - Class in com.atlassian.servicedesk.api.request
-
- customerRequestChannelSource(CustomerRequestChannelSource) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder
-
The request channel source from which the request is created
- customerRequestChannelSource() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters
-
The source channel from which the request is created
- CustomerRequestChannelSourceI18nService - Interface in com.atlassian.servicedesk.api.request
-
- CustomerRequestChannelSourceI18nService.CustomerRequestChannelRenderedName - Interface in com.atlassian.servicedesk.api.request
-
- CustomerRequestCreateMeta - Interface in com.atlassian.servicedesk.api.field
-
Present a list of fields used to create a customer request.
- CustomerRequestCreateParameters - Interface in com.atlassian.servicedesk.api.request
-
- CustomerRequestCreateParameters.Builder - Interface in com.atlassian.servicedesk.api.request
-
- CustomerRequestQuery - Interface in com.atlassian.servicedesk.api.request
-
- CustomerRequestQuery.Builder - Interface in com.atlassian.servicedesk.api.request
-
- CustomerRequestQuery.REQUEST_OWNERSHIP - Enum in com.atlassian.servicedesk.api.request
-
- CustomerRequestQuery.REQUEST_STATUS - Enum in com.atlassian.servicedesk.api.request
-
- CustomerRequestStatusQuery - Interface in com.atlassian.servicedesk.api.request
-
- CustomerRequestStatusQuery.Builder - Interface in com.atlassian.servicedesk.api.request
-
- CustomerRequestType - Interface in com.atlassian.servicedesk.api.request.type
-
A value that can be used within JIRA's Custom Field and Issue APIs, when want to set
a value for the Customer Request Type custom field, that is created by JIRA Service Desk
- CustomerRequestTypeQuery - Interface in com.atlassian.servicedesk.api.request.type
-
- CustomerRequestTypeQuery.Builder - Interface in com.atlassian.servicedesk.api.request.type
-
- CustomerRequestTypeService - Interface in com.atlassian.servicedesk.api.request.type
-
- CustomerRequestUpdateParameters - Interface in com.atlassian.servicedesk.api.request
-
- CustomerRequestUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.request
-
- CustomerService - Interface in com.atlassian.servicedesk.api.customer
-
- CustomerTransition - Interface in com.atlassian.servicedesk.api.request.transition
-
Customer transition configuration.
- CustomerTransitionExecutionParameters - Interface in com.atlassian.servicedesk.api.request.transition
-
Defines the infomation required to execute a customer transition
- CustomerTransitionExecutionParameters.Builder - Interface in com.atlassian.servicedesk.api.request.transition
-
Builder for customer transition execution parameters.
- CustomerTransitionQuery - Interface in com.atlassian.servicedesk.api.request.transition
-
- CustomerTransitionQuery.Builder - Interface in com.atlassian.servicedesk.api.request.transition
-
- CustomerTransitionService - Interface in com.atlassian.servicedesk.api.request.transition
-
- customField(CustomField) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder
-
- customField() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery
-
- getAllHitConditions(Project) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory
-
Get all conditions applicable for a given project
- getAllMatchConditions(Project) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory
-
Get all conditions applicable for a given project
- getApprovalById(ApplicationUser, int) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService
-
Return an
Approval
for a given
approvalId
or
AnError
if:
-
user
does not have permission to view
issue
in customer portal context
- Approval was not found for the given
approvalId
- getApprovals(ApplicationUser, ApprovalQuery) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService
-
- getApproverDecision() - Method in interface com.atlassian.servicedesk.api.approval.Approver
-
- getApprovers(ApplicationUser, Approval) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalService
-
Return a list of
Approver
for a given
approval
- getApproverUser() - Method in interface com.atlassian.servicedesk.api.approval.Approver
-
- getAttachments() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskComment
-
- getBreached() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
-
- getBreached() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
-
- getBreachTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
-
- getBugFixVersion() - Method in interface com.atlassian.servicedesk.api.info.Version
-
- getBuildChangeSet() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
-
- getBuildDate() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
-
- getById(ApplicationUser, Integer) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService
-
Checks whether the user is an agent or a member of the organization.
- getChangeItemForField(String) - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent
-
One of the changes (multi valued field) of the given field in the event, if
the given fieldName
equals the name of one of the ChangeItemBean
in the event
the old and the new value do not equal (don't have the same value and are not both null)
- getChangeItems() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent
-
The changes that were made to the issue
with the action that caused the event.
- getCheckedUser() - Method in interface com.atlassian.servicedesk.api.user.UserFactory
-
Helper method to wrap getCurrentUserByType[CheckedUser].
- getComment() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskComment
-
- getComment() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent
-
- getComment() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent
-
The comment of the originating event or empty.
- getCommentsOfRequest(ApplicationUser, ServiceDeskCommentQuery) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService
-
- getCompletedCycles() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformation
-
- getCompletedDate() - Method in interface com.atlassian.servicedesk.api.approval.Approval
-
- getCompletedDate() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalDecision
-
Completion date of
Approval
when the decision is set.
- getCreatedDate() - Method in interface com.atlassian.servicedesk.api.approval.Approval
-
- getCustomerPortalLink() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackToken
-
Provide the URI that a customer can follow to view Request Feedback form for this issue in customer portal.
- getCustomerRequestCreateMeta(ApplicationUser, RequestTypeFieldQuery) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldService
-
- getCustomerRequests(ApplicationUser, CustomerRequestQuery) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService
-
- getCustomerRequestStatus(ApplicationUser, CustomerRequestStatusQuery) - Method in interface com.atlassian.servicedesk.api.request.ServiceDeskCustomerRequestService
-
- getCustomerRequestType(UncheckedUser, CustomerRequestTypeQuery) - Method in interface com.atlassian.servicedesk.api.request.type.CustomerRequestTypeService
-
- getCustomerTransitions(ApplicationUser, CustomerTransitionQuery) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionService
-
- getCustomFieldId() - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetric
-
Returns the id of the custom field corresponding to the time metric
- getDateTime() - Method in interface com.atlassian.servicedesk.api.sla.condition.MatchConditionHistory.Entry
-
Get the date of this entry
- getDecision() - Method in interface com.atlassian.servicedesk.api.approval.Approval
-
- getDecision() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalDecision
-
- getDecisionDetails() - Method in interface com.atlassian.servicedesk.api.approval.Approval
-
Gets the final decision (including the core outcome and associated details).
- getDescription() - Method in interface com.atlassian.servicedesk.api.portal.Portal
-
Description of the portal
- getDescription() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType
-
Gets the description of the request type
- getDisplayChannelSource(ApplicationUser, CustomerRequestChannelSource) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestChannelSourceI18nService
-
- getDisplayName() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser
-
- getDurationFormatter() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService
-
- getElapsedTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
-
- getElapsedTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
-
- getEmail() - Method in interface com.atlassian.servicedesk.api.customer.CustomerCreateParameters
-
- getEmailAddress() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser
-
- getEntries() - Method in interface com.atlassian.servicedesk.api.sla.condition.MatchConditionHistory
-
Get all match history entries, sorted by date
- getFeedbackQuestion() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackDetails
-
The question to ask when requesting feedback.
- getFeedbackScale() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackDetails
-
The scale to be used for providing feedback.
- getFields() - Method in interface com.atlassian.servicedesk.api.queue.Queue
-
- getFilterHidden() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery
-
Limit results to request types that are not hidden (eg, have no groups)
- getFullName() - Method in interface com.atlassian.servicedesk.api.customer.CustomerCreateParameters
-
- getGoalDuration() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
-
- getGoalDuration() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
-
- getGroups() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType
-
- getHelpText() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType
-
Get the help text which provides instruction on how to use the request type.
- getHistory(Issue) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition
-
Digs through issue history to reconstruct when the condition matched the issue.
- getHistory(Issue) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition
-
Digs through issue history to reconstruct when the condition matched the issue.
- getHitCondition(String) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory
-
Get a condition by id.
- getHits() - Method in interface com.atlassian.servicedesk.api.sla.condition.HitConditionHistory
-
Get the list of hits, sorted by date.
- getIconId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType
-
The id of the icon associated with this request type.
- getId() - Method in interface com.atlassian.servicedesk.api.approval.Approval
-
- getId() - Method in interface com.atlassian.servicedesk.api.organization.CustomerOrganization
-
- getId() - Method in interface com.atlassian.servicedesk.api.portal.Portal
-
Id of the Portal
- getId() - Method in interface com.atlassian.servicedesk.api.queue.Queue
-
- getId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType
-
Gets the id of the request type
- getId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeGroup
-
- getId() - Method in interface com.atlassian.servicedesk.api.ServiceDesk
-
- getId() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformation
-
- getId() - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetric
-
Returns the id of the time metric
- getId() - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition
-
Get the unique id for this condition
- getId() - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition
-
Get the unique id for this condition
- getInfo(ApplicationUser, SlaInformationQuery) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationService
-
This will return information about an issue's SLAs based on the query parameters
- getIssue() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent
-
- getIssue() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackDetails
-
The issue that this token was requested for
- getIssue() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest
-
The backing Issue
of this request
- getIssue() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent
-
The issue that is involved in the originating event.
- getIssueCount() - Method in interface com.atlassian.servicedesk.api.queue.Queue
-
- getIssueId() - Method in interface com.atlassian.servicedesk.api.approval.Approval
-
- getIssueTypeId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType
-
Gets the id of the IssueType
that is associated with this request type
- getJql() - Method in interface com.atlassian.servicedesk.api.queue.Queue
-
- getKey() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser
-
- getLicense() - Method in interface com.atlassian.servicedesk.api.license.ServiceDeskLicenseService
-
- getLimit() - Method in interface com.atlassian.servicedesk.api.util.paging.LimitedPagedRequest
-
- getLimit() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
-
- getLimit() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedRequest
-
- getLimit() - Method in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
-
- getLocale() - Method in interface com.atlassian.servicedesk.api.user.SDUser
-
- getMajorVersion() - Method in interface com.atlassian.servicedesk.api.info.Version
-
- getMatchCondition(String) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricConditionFactory
-
Get a condition by id.
- getMatchEvent() - Method in interface com.atlassian.servicedesk.api.sla.condition.MatchConditionHistory.Entry
-
Get the match event of this entry
- getMaxLimit() - Method in interface com.atlassian.servicedesk.api.util.paging.LimitedPagedRequest
-
- getMaxLimit() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
-
- getMinorVersion() - Method in interface com.atlassian.servicedesk.api.info.Version
-
- getName() - Method in interface com.atlassian.servicedesk.api.approval.Approval
-
- getName() - Method in interface com.atlassian.servicedesk.api.organization.CustomerOrganization
-
- getName() - Method in interface com.atlassian.servicedesk.api.portal.Portal
-
Name of the portal
- getName() - Method in interface com.atlassian.servicedesk.api.queue.Queue
-
- getName() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType
-
Gets name of the request type
- getName() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeGroup
-
- getName() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformation
-
- getName() - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetric
-
Returns the name of the time metric
- getName() - Method in interface com.atlassian.servicedesk.api.user.CheckedUser
-
- getName(I18nHelper) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricCondition
-
Get the name of this condition
- getNameHtml(I18nHelper) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricHitCondition
-
Get the name of this condition
- getNameHtml(I18nHelper) - Method in interface com.atlassian.servicedesk.spi.sla.condition.TimeMetricMatchCondition
-
Get the name of this condition
- getOngoingCycle() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformation
-
- getOrder() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeGroup
-
- getOrganizations(ApplicationUser, OrganizationsQuery) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService
-
Returns a list of organizations in the JIRA instance based on query parameters.
- getOriginalTransitionName() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition
-
Title of the underlying transition
- getOverrideTransitionName() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition
-
Configured title override.
- getOverrideTransitionSubmitName() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition
-
Configured submit name override.
- getPagedRequest() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse
-
- getPagedRequest() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
-
- getPaused() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
-
- getPlatformVersion() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
-
- getPortalForId(int) - Method in interface com.atlassian.servicedesk.api.portal.PortalManager
-
Returns an Either with the
Portal
associated with the given
portal id or
AnError
if:
- Portal was not found
- getPortalForId(ApplicationUser, int) - Method in interface com.atlassian.servicedesk.api.portal.PortalService
-
Returns an Either with the
Portal
associated with the given
portal id or
AnError
if:
- Portal was not found
- The user is does not have permission to access portal
- getPortalForProject(Project) - Method in interface com.atlassian.servicedesk.api.portal.PortalManager
-
Returns an Either with the
Portal
associated with the given
Project
or
AnError
if:
- Portal was not found
- getPortalForProject(ApplicationUser, Project) - Method in interface com.atlassian.servicedesk.api.portal.PortalService
-
Returns an Either with the
Portal
associated with the given
Project
or
AnError
if:
- Portal was not found
- The user is does not have permission to access portal
- getPortalForServiceDesk(ServiceDesk) - Method in interface com.atlassian.servicedesk.api.portal.PortalManager
-
Returns an Either with the
Portal
associated with the given
ServiceDesk
or
AnError
if:
- Portal was not found
- getPortalForServiceDesk(ApplicationUser, ServiceDesk) - Method in interface com.atlassian.servicedesk.api.portal.PortalService
-
Returns an Either with the
Portal
associated with the given
ServiceDesk
or
AnError
if:
- Portal was not found
- The user is does not have permission to access portal
- getPortalId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestType
-
Gets the id of the portal that this request type belongs to
- getProject() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent
-
The project the originating event published in.
- getProjectId() - Method in interface com.atlassian.servicedesk.api.ServiceDesk
-
- getProjectName() - Method in interface com.atlassian.servicedesk.api.ServiceDesk
-
- getPropertyName() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion
-
- getQualifier() - Method in interface com.atlassian.servicedesk.api.info.Version
-
- getQueueLimitForProject() - Method in interface com.atlassian.servicedesk.api.queue.QueueService
-
Gets the maximum number of queues allowed for a project
- getQueues(ApplicationUser, QueueQuery) - Method in interface com.atlassian.servicedesk.api.queue.QueueService
-
- getRecipient() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackDetails
-
The recipient that this token was requested for, who must also be the reporter of the issue
- getRemainingTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
-
- getRemainingTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
-
- getRenderedName() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestChannelSourceI18nService.CustomerRequestChannelRenderedName
-
Display name of the channel source
- getRequestFeedbackDetails(ApplicationUser, Issue) - Method in interface com.atlassian.servicedesk.api.feedback.RequestFeedbackDetailsService
-
For a given user and issue, will return the details required for Request Feedback, if:
Provided user is the reporter of the provided issue
The issue is a valid Service Desk request
Request Feedback is enabled for the Issue
- getRequestFeedbackToken() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackDetails
-
The token details required to be able to add feedback on this request
- getRequestParticipants(ApplicationUser, RequestParticipantQuery) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService
-
Get a page of ApplicationUser
who satisfy the query parameters
- getRequestsByQueue(ApplicationUser, QueueRequestQuery) - Method in interface com.atlassian.servicedesk.api.queue.QueueService
-
Get a page of
Issue
belonging to the specified
Queue
- getRequestTypeId() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest
-
- getRequestTypes(ApplicationUser, RequestTypeQuery) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeService
-
Retrieve a list of
RequestType
that satifies the query parameters
- getResolutionId() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition
-
Id of the underlying transition
- getRestrictedInfo() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
-
- getResults() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse
-
- getResults() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
-
- getServiceDeskById(int) - Method in interface com.atlassian.servicedesk.api.ServiceDeskManager
-
- getServiceDeskById(ApplicationUser, int) - Method in interface com.atlassian.servicedesk.api.ServiceDeskService
-
- getServiceDeskCommentById(ApplicationUser, Long) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService
-
- getServiceDeskCommentByJiraComment(ApplicationUser, Comment) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentService
-
- getServiceDeskForPortal(Portal) - Method in interface com.atlassian.servicedesk.api.ServiceDeskManager
-
Returns an Either of the
ServiceDesk
associated with the given
Portal
or
AnError
if:
- Service Desk was not found
- Service Desk was disabled
- getServiceDeskForPortal(ApplicationUser, Portal) - Method in interface com.atlassian.servicedesk.api.ServiceDeskService
-
Returns an Either of the
ServiceDesk
associated with the given
Portal
or
AnError
if:
- Service Desk was not found
- Service Desk was disabled
- User does not have access to the ServiceDesk
- getServiceDeskForProject(Project) - Method in interface com.atlassian.servicedesk.api.ServiceDeskManager
-
Returns an Either with the
ServiceDesk
associated with the given
Project
or
AnError
if:
- Service Desk was not found
- Service Desk was disabled
- getServiceDeskForProject(ApplicationUser, Project) - Method in interface com.atlassian.servicedesk.api.ServiceDeskService
-
Returns an Either of the
ServiceDesk
associated with the given
Project
or
AnError
if:
- Service Desk was not found
- Service Desk was disabled
- User does not have access to the ServiceDesk
- getServiceDeskId() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskDeletedEvent
-
- getServiceDeskId() - Method in interface com.atlassian.servicedesk.api.queue.Queue
-
- getServiceDeskId() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest
-
- getServiceDesks(ApplicationUser, PagedRequest) - Method in interface com.atlassian.servicedesk.api.ServiceDeskService
-
Returns a page of service desks a user can see.
- getSoftwareInfo(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.info.ServiceDeskSoftwareInfoService
-
Returns JIRA Service Desk software information
- getStart() - Method in interface com.atlassian.servicedesk.api.util.paging.LimitedPagedRequest
-
Index of the first item to include in the result set.
- getStart() - Method in class com.atlassian.servicedesk.api.util.paging.LimitedPagedRequestImpl
-
- getStart() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedRequest
-
- getStart() - Method in class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
-
- getStartTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
-
- getStartTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
-
- getStatusId() - Method in interface com.atlassian.servicedesk.api.approval.Approval
-
The workflow status Id associated with
Approval
- getStopTime() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationCompletedCycle
-
- getSubExpansions() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansion
-
- getSubExpansions(String) - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
-
- getTime() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent
-
Time the event was created.
- getTime() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent
-
The created time of the originating event.
- getTimeMetric(ApplicationUser, ServiceDesk, int) - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetricService
-
Returns a time metric within a service desk given its id
- getTimeMetrics(ApplicationUser, ServiceDesk) - Method in interface com.atlassian.servicedesk.api.sla.metrics.TimeMetricService
-
Returns all the time metrics defined for a service desk
- getToken() - Method in class com.atlassian.servicedesk.api.feedback.RequestFeedbackToken
-
The existing or newly generated token for this request feedback
- getToolTip() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestChannelSourceI18nService.CustomerRequestChannelRenderedName
-
Tooltip of the channel source
- getTransitionId() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition
-
Id of the underlying transition
- getTransitionName() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition
-
Transition title to be displayed to the customer.
- getTransitionSubmitName() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransition
-
Submit name to be displayed to the customer.
- getUncheckedUser() - Method in interface com.atlassian.servicedesk.api.user.UserFactory
-
Helper method to wrap getCurrentUserByType[UncheckedUser].
- getUnsubscribeCustomerNotificationUri(CheckedUser, Issue) - Method in interface com.atlassian.servicedesk.api.notification.CustomerNotificationSubscriptionService
-
Provides a URL that can be included in any customer email notifications.
- getUser() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent
-
- getUsersInOrganization(ApplicationUser, UsersInOrganizationQuery) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService
-
get all the applicationUsers in a given organization
- getValue() - Method in interface com.atlassian.servicedesk.api.request.type.CustomerRequestType
-
The String representation for Customer Request Type custom field value
- getVersion() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
-
- getWithinCalendarHours() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationOngoingCycle
-
- group(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder
-
- group() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery
-
- groupIds() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters
-
- i18NHelper() - Method in interface com.atlassian.servicedesk.api.user.SDUser
-
- iconId(Long) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
-
- iconId() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters
-
- id(Integer) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder
-
- id() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery
-
- includeIssueCount(boolean) - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder
-
Set whether to include issue count for the returned queues or not.
- includeIssueCount() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery
-
Whether to include the number of issue belonging to
Queue
.
- internalComment(Boolean) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder
-
- internalComment() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery
-
- isAdminAgent(ApplicationUser, ServiceDesk) - Method in interface com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService
-
Checks whether the user is an agent with project admin permission.
- isAgent(ApplicationUser, ServiceDesk) - Method in interface com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService
-
Checks whether the user is an agent for the given service desk.
- isAnonymous() - Method in interface com.atlassian.servicedesk.api.user.SDUser
-
- isCreatedEvent() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent
-
true, if the comment event is thrown during a comment creation.
- isCustomer(ApplicationUser, CustomerRequest) - Method in interface com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService
-
- isCustomer(ApplicationUser, Issue) - Method in interface com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService
-
- isEmpty() - Method in interface com.atlassian.servicedesk.api.sla.condition.HitConditionHistory
-
Is the history empty
- isEmpty() - Method in class com.atlassian.servicedesk.api.sla.condition.HitConditionHistoryBuilder
-
Is the history currently empty
- isEmpty() - Method in interface com.atlassian.servicedesk.api.sla.condition.MatchConditionHistory
-
Is the history empty?
- isEmpty() - Method in class com.atlassian.servicedesk.api.sla.condition.MatchConditionHistoryBuilder
-
Is the history currently empty
- isEmpty() - Method in class com.atlassian.servicedesk.api.util.expansion.Expansions
-
- isGreaterThan(Version) - Method in interface com.atlassian.servicedesk.api.info.Version
-
Returns true if this version is greater than the specified version
- isGreaterThanOrEqualTo(Version) - Method in interface com.atlassian.servicedesk.api.info.Version
-
Returns true if this version is greater than if equal to the specified version
- isInCustomerContext() - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService
-
- isInverseMatch() - Method in enum com.atlassian.servicedesk.api.sla.condition.MatchEvent
-
- isIssueCreatedEvent() - Method in interface com.atlassian.servicedesk.api.sla.event.SLAChangeEvent
-
Returns if the originating event is a issue created event.
- isLessThan(Version) - Method in interface com.atlassian.servicedesk.api.info.Version
-
Returns true if this version is less than the specified version
- isLessThanOrEqualTo(Version) - Method in interface com.atlassian.servicedesk.api.info.Version
-
Returns true if this version is less than or equal to the specified version
- isLicensedForUse() - Method in interface com.atlassian.servicedesk.api.info.PublicSoftwareInfo
-
- isLicenseValid() - Method in interface com.atlassian.servicedesk.api.license.ServiceDeskLicense
-
Is the license valid
- isMatch() - Method in enum com.atlassian.servicedesk.api.sla.condition.MatchEvent
-
- isPartOfIssueChange() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent
-
true, if the comment event is part of an issue edit/bulk edit operation (at least one of the issue fields changed).
- isPublic() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskComment
-
Gets whether the comment is public or private.
- isSendMail() - Method in interface com.atlassian.servicedesk.api.event.ServiceDeskCommentEvent
-
true, if an email should be send because of this event.
- isSubscribedCustomerNotifications(CheckedUser, Issue) - Method in interface com.atlassian.servicedesk.api.notification.CustomerNotificationSubscriptionService
-
Given a user and issue, return whether user should be sent new customer notifcations.
- issue(Long) - Method in interface com.atlassian.servicedesk.api.approval.ApprovalQuery.Builder
-
- issue() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalQuery
-
This is currently the only supported query param for
ApprovalQuery
- issue(Issue) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters.Builder
-
- issue() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentCreateParameters
-
- issue(Issue) - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery.Builder
-
- issue() - Method in interface com.atlassian.servicedesk.api.comment.ServiceDeskCommentQuery
-
- issue(Long) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
-
- issue() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery
-
- issue(long) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery.Builder
-
- issue() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestStatusQuery
-
- issue(Issue) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters.Builder
-
- issue() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters
-
- issue(Long) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionQuery.Builder
-
- issue() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionQuery
-
- issue(Long) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder
-
Retrieve a specific
RequestType
associated to the customer request backed by this
Issue
, if any.
- issue() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery
-
Retrieve a specific
RequestType
associated to the customer request backed by this
Issue
, if any.
- issue(Long) - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery.Builder
-
- issue() - Method in interface com.atlassian.servicedesk.api.sla.info.SlaInformationQuery
-
The issue id is always required to query SLA information
- issueType(IssueType) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
-
- issueType() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters
-
- isSystemDecided() - Method in interface com.atlassian.servicedesk.api.approval.ApprovalDecision
-
Return whether the
Approval
is decided by system (ie automation)
- isValid(Boolean) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder
-
Limit results to only request types that are valid.
- isValid() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery
-
Limit results to only request types that are valid.
- iterator() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
-
- raiseOnBehalfOf(String) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder
-
Set the user to create this customer request on behalf of himself / herself
- raiseOnBehalfOf(Optional<String>) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder
-
Set the user to create this customer request on behalf of himself / herself
- raiseOnBehalfOf() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters
-
Optional ApplicationUser
's username to create the customer request on behalf of.
- removeOrganizationFromServiceDesk(ApplicationUser, OrganizationServiceDeskUpdateParameters) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService
-
Removes an organization from a servicedesk if the user is an agent of that servicedesk
- removeRequestParticipants(ApplicationUser, RequestParticipantUpdateParameters) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantService
-
- removeUsersFromOrganization(ApplicationUser, UsersOrganizationUpdateParameters) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationService
-
Removes users from a specified organization
- request(CustomerRequest) - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters.Builder
-
Set the request to execute the transition on
- request() - Method in interface com.atlassian.servicedesk.api.request.transition.CustomerTransitionExecutionParameters
-
Get the request
- RequestFeedbackDetails - Class in com.atlassian.servicedesk.api.feedback
-
The return type that wraps all required data for a Service Desk Request Feedback token and link
- RequestFeedbackDetails(ApplicationUser, Issue, String, RequestFeedbackToken, int) - Constructor for class com.atlassian.servicedesk.api.feedback.RequestFeedbackDetails
-
- RequestFeedbackDetailsService - Interface in com.atlassian.servicedesk.api.feedback
-
Provide way to get access to the Service Desk Request Feedback details that can be used with email notifications.
- RequestFeedbackToken - Class in com.atlassian.servicedesk.api.feedback
-
The return type that wraps all required data for a Service Desk Request Feedback token and link
- RequestFeedbackToken(String, URI) - Constructor for class com.atlassian.servicedesk.api.feedback.RequestFeedbackToken
-
- requestOverrideSecurity(Boolean) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
-
- requestOverrideSecurity() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery
-
- requestOverrideSecurity(Boolean) - Method in interface com.atlassian.servicedesk.api.request.type.CustomerRequestTypeQuery.Builder
-
Use this requestOverrideSecurity
flag to execute query without checking
permission of the user executing this request
- requestOverrideSecurity() - Method in interface com.atlassian.servicedesk.api.request.type.CustomerRequestTypeQuery
-
Use this requestOverrideSecurity
flag to execute query without checking
permission of the user executing this request
- requestOverrideSecurity(Boolean) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder
-
Use this requestOverrideSecurity
flag to execute query without checking
permission of the user executing this request
- requestOverrideSecurity() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery
-
Use this requestOverrideSecurity
flag to execute query without checking
permission of the user executing this request.
- requestOwnership(CustomerRequestQuery.REQUEST_OWNERSHIP) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
-
- requestOwnership() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery
-
Limited result customer requests to those which are raised by executing user, or requests he participated in, or both
- requestParticipant(String) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder
-
Add a participant into this customer request
- requestParticipant(ApplicationUser) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters.Builder
-
Add a single ApplicationUser
as participant.
- RequestParticipantQuery - Interface in com.atlassian.servicedesk.api.request.participant
-
- RequestParticipantQuery.Builder - Interface in com.atlassian.servicedesk.api.request.participant
-
- requestParticipants(Set<String>) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder
-
Set a list participants into this customer request
- requestParticipants(Optional<Set<String>>) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder
-
Set a list participants into this customer request
- requestParticipants() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters
-
- requestParticipants(Set<ApplicationUser>) - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters.Builder
-
Add multiple ApplicationUser
as participants
- requestParticipants() - Method in interface com.atlassian.servicedesk.api.request.participant.RequestParticipantUpdateParameters
-
- RequestParticipantService - Interface in com.atlassian.servicedesk.api.request.participant
-
Used to perform actions on
ApplicationUser
who participates
in a
CustomerRequest
- RequestParticipantUpdateParameters - Interface in com.atlassian.servicedesk.api.request.participant
-
Contains parameters to add/remove participants to an existing request
- RequestParticipantUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.request.participant
-
- requestStatus(CustomerRequestQuery.REQUEST_STATUS) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
-
- requestStatus() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery
-
Limit result customer requests to those are open, closed, or both
- requestType() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField
-
- requestType(int) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery.Builder
-
- requestType() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery
-
- requestType(RequestType) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder
-
Set the request type
- requestType() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters
-
- requestType(Integer) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
-
- requestType() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery
-
- requestType(RequestType) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters.Builder
-
- requestType() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters
-
- requestType(RequestType) - Method in interface com.atlassian.servicedesk.api.request.type.CustomerRequestTypeQuery.Builder
-
- requestType() - Method in interface com.atlassian.servicedesk.api.request.type.CustomerRequestTypeQuery
-
- RequestType - Interface in com.atlassian.servicedesk.api.requesttype
-
- requestType(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeDeleteParameters.Builder
-
- requestType() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeDeleteParameters
-
- requestType(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder
-
- requestType() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery
-
- requestType(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeUpdateParameters.Builder
-
- requestType() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeUpdateParameters
-
- RequestTypeCreateParameters - Interface in com.atlassian.servicedesk.api.requesttype
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- RequestTypeCreateParameters.Builder - Interface in com.atlassian.servicedesk.api.requesttype
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- RequestTypeDeleteParameters - Interface in com.atlassian.servicedesk.api.requesttype
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- RequestTypeDeleteParameters.Builder - Interface in com.atlassian.servicedesk.api.requesttype
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- RequestTypeField - Interface in com.atlassian.servicedesk.api.field
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A Service Desk's field which is configured by
RequestType
basis
- RequestTypeFieldQuery - Interface in com.atlassian.servicedesk.api.field
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- RequestTypeFieldQuery.Builder - Interface in com.atlassian.servicedesk.api.field
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- requestTypeFields() - Method in interface com.atlassian.servicedesk.api.field.CustomerRequestCreateMeta
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- RequestTypeFieldService - Interface in com.atlassian.servicedesk.api.field
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- RequestTypeFieldValue - Interface in com.atlassian.servicedesk.api.field
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Used as valid field value(s) to
RequestTypeField
where applicable, for example field value as valid options of a select field.
- RequestTypeFieldValue.Builder - Interface in com.atlassian.servicedesk.api.field
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- RequestTypeFieldValueImpl - Class in com.atlassian.servicedesk.api.field.impl
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- RequestTypeFieldValueImpl.BuilderImpl - Class in com.atlassian.servicedesk.api.field.impl
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- RequestTypeGroup - Interface in com.atlassian.servicedesk.api.requesttype
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- RequestTypeQuery - Interface in com.atlassian.servicedesk.api.requesttype
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A query for searching for Request Types
- RequestTypeQuery.Builder - Interface in com.atlassian.servicedesk.api.requesttype
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- RequestTypeService - Interface in com.atlassian.servicedesk.api.requesttype
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- RequestTypeUpdateParameters - Interface in com.atlassian.servicedesk.api.requesttype
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- RequestTypeUpdateParameters.Builder - Interface in com.atlassian.servicedesk.api.requesttype
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- required() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField
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If the field is mandatory to create a request
- RestrictedSoftwareInfo - Interface in com.atlassian.servicedesk.api.info
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Information about JIRA service desk that is only available to administrators
- runInCustomerContext(NoExceptionsCallable<T>) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService
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Executes the code in a "customer context".
- runInCustomerContext(Runnable) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService
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Executes the code in a "customer context".
- runnableToNoExceptionsCallable(Runnable) - Static method in class com.atlassian.servicedesk.api.util.fp.FpKit
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Turns a runnable into a callable
- runOutOfCustomerContext(NoExceptionsCallable<T>) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService
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Executes the code out of a "customer context".
- runOutOfCustomerContext(Runnable) - Method in interface com.atlassian.servicedesk.api.customer.CustomerContextService
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Executes the code out of a "customer context".
- SDUser - Interface in com.atlassian.servicedesk.api.user
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Service Desk Application User wrapper.
- searchTerm(String) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
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- searchTerm() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery
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Filter a customer request on its Issue
's Summary
- serviceDesk() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField
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- serviceDesk(int) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery.Builder
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- serviceDesk() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldQuery
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- serviceDesk(ServiceDesk) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters.Builder
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Set the service desk
- serviceDesk() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestCreateParameters
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- serviceDesk(Integer) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery.Builder
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- serviceDesk() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestQuery
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- serviceDesk(ServiceDesk) - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters.Builder
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- serviceDesk() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequestUpdateParameters
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- serviceDesk(ServiceDesk) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
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- serviceDesk() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters
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- serviceDesk(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeDeleteParameters.Builder
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- serviceDesk() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeDeleteParameters
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- serviceDesk(Integer) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery.Builder
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- serviceDesk() - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeQuery
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- ServiceDesk - Interface in com.atlassian.servicedesk.api
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Represents a JIRA Service Desk
- ServiceDeskComment - Interface in com.atlassian.servicedesk.api.comment
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Represents a comment made on a service desk project.
- ServiceDeskCommentCreateParameters - Interface in com.atlassian.servicedesk.api.comment
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Parameter to create a JIRA Service Desk's Comment.
- ServiceDeskCommentCreateParameters.Builder - Interface in com.atlassian.servicedesk.api.comment
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- ServiceDeskCommentEvent - Interface in com.atlassian.servicedesk.api.event
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Represents a comment made on a customer request.
- ServiceDeskCommentQuery - Interface in com.atlassian.servicedesk.api.comment
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- ServiceDeskCommentQuery.Builder - Interface in com.atlassian.servicedesk.api.comment
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- ServiceDeskCommentService - Interface in com.atlassian.servicedesk.api.comment
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This components provides the ability to create public and private comments
for service desks.
- ServiceDeskCreationService - Interface in com.atlassian.servicedesk.api.project.creation
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Creates ServiceDesk projects
- ServiceDeskCustomerRequestService - Interface in com.atlassian.servicedesk.api.request
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- ServiceDeskDeletedEvent - Interface in com.atlassian.servicedesk.api.event
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Event that is triggered when a Service Desk project is deleted.
- ServiceDeskEmailReplyMatcher - Interface in com.atlassian.servicedesk.spi.email.replystripping
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The matcher to implement, in order to participate in the Incoming Email reply stripping process.
- serviceDeskId(Integer) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationServiceDeskUpdateParameters.Builder
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- serviceDeskId() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationServiceDeskUpdateParameters
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- serviceDeskId(Integer) - Method in interface com.atlassian.servicedesk.api.organization.OrganizationsQuery.Builder
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Only returns organizations within this servicedesk if set.
- serviceDeskId() - Method in interface com.atlassian.servicedesk.api.organization.OrganizationsQuery
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- serviceDeskId(int) - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery.Builder
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- serviceDeskId() - Method in interface com.atlassian.servicedesk.api.queue.QueueQuery
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- serviceDeskId(int) - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery.Builder
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- serviceDeskId() - Method in interface com.atlassian.servicedesk.api.queue.QueueRequestQuery
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- ServiceDeskLicense - Interface in com.atlassian.servicedesk.api.license
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- ServiceDeskLicenseService - Interface in com.atlassian.servicedesk.api.license
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- ServiceDeskManager - Interface in com.atlassian.servicedesk.api
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Provides access to
ServiceDesk
objects without permission checks.
- ServiceDeskPermissionService - Interface in com.atlassian.servicedesk.api.permission
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An experimental interface for validating users against service desk permissions
- ServiceDeskService - Interface in com.atlassian.servicedesk.api
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- ServiceDeskSoftwareInfoService - Interface in com.atlassian.servicedesk.api.info
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Returns information about the JIRA Service Desk software
- setGroupIds(List<Integer>) - Method in interface com.atlassian.servicedesk.api.requesttype.RequestTypeCreateParameters.Builder
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- shouldStripText(List<String>) - Method in interface com.atlassian.servicedesk.spi.email.replystripping.ServiceDeskEmailReplyMatcher
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Evalute the current text block and return whether the message should be stripped from this point onwards.
- SimplePagedRequest - Class in com.atlassian.servicedesk.api.util.paging
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A simple immutable implementation of PageRequest
- SimplePagedRequest(LimitedPagedRequest) - Constructor for class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
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- SimplePagedRequest(int, int) - Constructor for class com.atlassian.servicedesk.api.util.paging.SimplePagedRequest
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- size() - Method in interface com.atlassian.servicedesk.api.util.paging.PagedResponse
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- size() - Method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
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- SLAChangeEvent - Interface in com.atlassian.servicedesk.api.sla.event
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An event that causes SLA to recalculate
- SlaInformation - Interface in com.atlassian.servicedesk.api.sla.info
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Information about a named Service Level Agreement
- SlaInformationCompletedCycle - Interface in com.atlassian.servicedesk.api.sla.info
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Information about the completed cycles of a Service Level Agreement
- SlaInformationOngoingCycle - Interface in com.atlassian.servicedesk.api.sla.info
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Information about the ongoing cycle of a Service Level Agreement
- SlaInformationQuery - Interface in com.atlassian.servicedesk.api.sla.info
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- SlaInformationQuery.Builder - Interface in com.atlassian.servicedesk.api.sla.info
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- SlaInformationService - Interface in com.atlassian.servicedesk.api.sla.info
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Provides methods to query Service Level Agreement information about an issue
- SlaInformationService.DurationFormatter - Interface in com.atlassian.servicedesk.api.sla.info
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This allows you to format SLA durations into friendly String versions
- sortAndToPagedResponse(LimitedPagedRequest, List<T>, Comparator<T>) - Static method in class com.atlassian.servicedesk.api.util.paging.PagedResponseImpl
-
Use the provided
Comparator
to sort and reduces a list of items to the system enforced limited page size.
- status() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest.CustomerRequestStatus
-
Display status of a customer request
- statusInstant() - Method in interface com.atlassian.servicedesk.api.request.CustomerRequest.CustomerRequestStatus
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Time on which the status transition
- validValues() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeField
-
List of valid options as field's value if applicable, or empty otherwise
- value() - Method in class com.atlassian.servicedesk.api.field.FieldId
-
Raw value of the field ID
- value() - Method in class com.atlassian.servicedesk.api.field.FieldInputValue
-
- value(String) - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl.BuilderImpl
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- value() - Method in class com.atlassian.servicedesk.api.field.impl.RequestTypeFieldValueImpl
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- value(String) - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue.Builder
-
- value() - Method in interface com.atlassian.servicedesk.api.field.RequestTypeFieldValue
-
The value of this field value
- value() - Method in class com.atlassian.servicedesk.api.request.CustomerRequestChannelSource
-
The unique value of the source channel
- valueOf(String) - Static method in enum com.atlassian.servicedesk.api.approval.ApprovalDecisionType
-
Returns the enum constant of this type with the specified name.
- valueOf(String) - Static method in enum com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_OWNERSHIP
-
Returns the enum constant of this type with the specified name.
- valueOf(String) - Static method in enum com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_STATUS
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Returns the enum constant of this type with the specified name.
- valueOf(String) - Static method in enum com.atlassian.servicedesk.api.sla.condition.HitEvent
-
Returns the enum constant of this type with the specified name.
- valueOf(String) - Static method in enum com.atlassian.servicedesk.api.sla.condition.MatchEvent
-
Returns the enum constant of this type with the specified name.
- values() - Static method in enum com.atlassian.servicedesk.api.approval.ApprovalDecisionType
-
Returns an array containing the constants of this enum type, in
the order they are declared.
- values() - Static method in enum com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_OWNERSHIP
-
Returns an array containing the constants of this enum type, in
the order they are declared.
- values() - Static method in enum com.atlassian.servicedesk.api.request.CustomerRequestQuery.REQUEST_STATUS
-
Returns an array containing the constants of this enum type, in
the order they are declared.
- values() - Static method in enum com.atlassian.servicedesk.api.sla.condition.HitEvent
-
Returns an array containing the constants of this enum type, in
the order they are declared.
- values() - Static method in enum com.atlassian.servicedesk.api.sla.condition.MatchEvent
-
Returns an array containing the constants of this enum type, in
the order they are declared.
- Version - Interface in com.atlassian.servicedesk.api.info
-
Represents a software version