Atlassian JIRA
| java.lang.Object | |
| ↳ | com.atlassian.jira.license.ServiceDeskLicenseConstants |
Some constants for parsing out Service Desk (SD) licenses. SD has three different types of license:
| License Type | SD Version | Plugin or JIRA License | Description |
| Tier Based Pricing (TBP) | 1.x | Plugin | This is where SD has to be licensed for the same number of users as JIRA. For example, a JIRA licensed with a JIRA commercial 500 user license will require a SD commercial 500 agent license. This means that every user is a SD agent (even customers). |
| Agent Based Pricing (ABP) | 2.x | Plugin | This is where SD has its own user limit on the number of agents. The only requirement is that the the SD agent limit be less than or equal to the JIRA user limit. This allows SD to bless a subset of the JIRA users as SD agents (e.g supporters) which allows customers to only pay for the agents they need. As an added advantage people using the customer view are free. |
| Role Based Pricing (RBP) | 3.x | JIRA | Same as the ABP (mostly) except that it is licensed as a JIRA Product rather than a plugin. |
| Constants | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| String | SD_LEGACY_ACTIVE | The SD active flag in TBP or ABP SD licenses. | |||||||||
| String | SD_LEGACY_NAMESPACE | ||||||||||
| String | SD_USER_COUNT_ABP | The SD user limit property in ABP licenses. | |||||||||
| Fields | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| SD_RBP_ACTIVE | The SD active flag in RBP SD license. | ||||||||||
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Inherited Methods | |||||||||||
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From class
java.lang.Object
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The SD active flag in TBP or ABP SD licenses. This flag will also be present in JIRA SD RBP licenses so it must not be used as classifier for TBP/ABP vs RBP licenses.
The SD user limit property in ABP licenses. This can be used to classify TBP vs ABP SD licenses.
The SD active flag in RBP SD license. This flag will not be present in TBP/ABP licenses.